Share your Home & Stone shopping experience!Add your testimonial
Amazing experience like no other
We recently remodeled a bathroom. Because of the quality products that Home and Stone sells I had no problem ordering expensive items online - which is something that I would never do. You cannot beat their prices and there was no charge to deliver the items ordered to New Jersey. I ordered a beautiful Ronbow vanity and matching medicine cabinet and Hansgrohe shower head. I cannot praise their staff enough - Joe in the sales dept., Sol B in the return dept. and, unfortunately I do not recall the name of the person who delivered our items to us. Everyone was extremely personable and professional. Thank you all so very much!!
in New JerseyOctober 18, 2013
If you’ve ever been hesitant about ordering your bathroom furniture and fixtures on line please read my review. During the past few months I have ordered the majority of my bathroom fixtures from Home and Stone for my four bathrooms. I have had a wonderful experience from Joe, my salesman, Sol from customer service, and last but not least to the delivery man, Butch. The first time Butch delivered my order he took the time to open the boxes to make sure nothing was damaged. When he brought my order yesterday he offered to open the items again even though it was snowing significantly. I even bought the wrong size vanities in one order and when I had to have Home and Stone send them back, Sol not only went above and beyond good customer service by minimizing my costs , but also made it effortless, in addition to not making me feel like a pest. Not only will I continue to purchase from Home and Stone but, have and will, continually tell everyone I know to do the same.
AnonymousFebruary 10, 2013
Quick shipping and just as expected
It's difficult to find a cabinet-type vanity for a small bathroom (less than 24" of available space). We found a nice 20" vanity and sink, ordered it on Sunday, and received it on Thursday. It is exactly as the site depicted - we are very happy.
Jenifer A. purchased:
in MarylandFebruary 16, 2012
Vessel sink purchase (Ronbow)
The staff at Home and Stone was very helpful in
estimating length of time it would take for receipt of
order. They also helped track it when I called for info
on shipping status.
I love the sink and would DEFINITELY
recommend Home and Stone and would order from
them in the future.
in MichiganNovember 23, 2011
Ordered a potfiller
Awesome experience. Product was well-priced, quick delivery. Everything was great
in CaliforniaNovember 15, 2011
New sinks =)
We just recvd our new sinks, beautiful; My husband was very impressed with the packaging and delivery. I just love the sinks =) We are going to order our faucet's and than our counter top! work in progress will send pictures once complete.
in CaliforniaNovember 7, 2011
Thanks, Home & Stone for an easy shopping experience, great pricing, quick delivery, and the best part...my Blanco Silgranite sink arrived in perfect condition! Excellent packaging to protect product.
in New HampshireSeptember 16, 2011
Blanco Granite Sink
Love the Blancodiamond sink. The order was fulfilled in a timely manners; the free shipping was an added blessing. Thank you Home & Stone for ease of shopping and great customer service.
Janet K Johnson purchased:
Janet K Johnson
in CaliforniaSeptember 11, 2011
I ordered an air MAXX Air Tub from you guys. It arrived and part of the order was not shipped. I called Home and Stone the day it arrived and the person stated the part would be shipped out the next day. Also the Air pump was damaged because the air pump was only bolted on with one leg instead of two. The tub is shipped standing up so the pump was hanging by one leg which was plastic so it broke off. Your return department resolved that issue also by contacting the manufacture, which stated they would be shipping out a new air pump to me. Your customer service was great and I really appreaciated it, David and Sol handled the problem immediately after being contacted. Thanks Harry
Harry March purchased:
in WashingtonAugust 28, 2011
I purchased a Blanco faucet and soap dispenser. It was exactly as described and priced extremely competitive. I received my order in reasonable time and it was packaged very well. Extremely satisfied customer and would definitely recommend Home and Stone to another person.
in MissouriAugust 25, 2011
Great Price! Great Service!
My Blanco antracite sink is gorgeous along with the classic antracite faucet. I received the products quickly and oh my goodness so incredibly insulated that if King Kong sat on it it wouldn't have been damaged. I can't wait to get it installed. Patience, the counter needs to be cut and another 3-4 weeks are left. Thanks for your professionalism.
in New YorkAugust 25, 2011
Great Quality and Service
Everything went smoothly, quickly, and I have great quality materials from Home & Stone! Dave in plumbing was exceptionally helpful with my orders for materials (sinks, fixtures, pulls, faucets etc) to complete a kitchen renovation and 200 sq.ft. MBA/porch addition. He provided much needed knowledge about alternative choices, especially for sinks and faucets. Their prices were competitive and beat many other online stores and sites. In addition, everything came on time and was packed with care. Great project outcomes and a great experience.
in North CarolinaAugust 17, 2011
Ordered a Blanco sink and faucet. Items shipped very fast and was very well packaged. Everything arrived in great condition. Home and Stone did a great job packaging the items. Very well pleased with the entire transaction.
Jane Lechner purchased:
in New HampshireAugust 2, 2011
Purchased a stainless steel kitchen sink from a company I never heard of, and a web sight that had the size sink I was looking for. I was glad I did both. The sink is beautiful and Home & Stone were great to deal with. When the sink arrived without the second part of my order, I contacted Home & Stone and received an immediate response. Home & Stone were great to deal with. I would recommend them to anyone interested in buying home products. Their prices are great and the service is beyond compare
in ArizonaJuly 25, 2011
great prices, great products, delivered as promised
in ColoradoJuly 10, 2011
Silgranit Designer Sink Purchase
I am very pleased not only with the beautiful sink but also with the excellent service I received. The shipping and packaging was impressive. My large granite sink arrived in mint condition without delay. I also appreciated the e-mail updates on the status of my purchase while it was in transit. I will certainly use this site again.
in ArkansasJuly 4, 2011
Perfect in Every Way!
After doing much research online and comparison shopping, I decided to purchase the sinks I wanted from Home & Stone. So glad I did. The customer service was excellent. They even went so far as to call me to make sure I was ordering the correct parts for my application. I appreciated the e-mail updates on the progress of my order and delivery was exactly when they said it would be. The products were packed well and arrived in perfect condition. Best price, great service. Thank you very much!
Lorraine Pilati purchased:
in GeorgiaJune 28, 2011
Fast and Dependable
Delivery was fast and exceeded my expectations, well packaged, and the order was correct.
We are very pleased with the products for our Kitchen and will purchase more when we remodel the bathrooms.
Michael Rubens purchased:
in CaliforniaJune 22, 2011
Just as Advertised!
Our farmhouse sink arrived when it was supposed to in great condition! Looks great in our kitchen. Would definitely use Home and Stone again!
Shane Cheatham purchased:
in TexasJune 19, 2011
SATISFACTION AND BEYOND
I RECENTLY PURCHASED 2 BLANCO GRANITE KITCHEN SINKS FOR OUR NEW HOME THAT IS BEING BUILT. ORDERING WAS EASY, QUICK DELIVERY AND THE PRICE WAS SO MUCH LESS THAN EVERYWHERE I SHOPPED.THANKS FOR MAKING ONE MORE JOB SUCH A BREEZE..
in TexasJune 6, 2011
Our experience with Home and Stone has been the one bright spot in an otherwise grueling kitchen remodel. You guys made the process of selecting, ordering and receiving our items simple and straight-forward. Please don't change a thing about your small-business, customer-centered philosphy!!
in CaliforniaMay 20, 2011
The faucet arrived in perfect condition. Shipping was very slow with 21/2 to 3 wks from time of order to arrival.
in CaliforniaMay 15, 2011
I ordered a faucet , the faucet is factory delayed. So that stinks but I can only hope it's in the first batch of po's grohe has. Meanwhile however Sammy, Joe and I believe Dave totally helped me. Sammy checked on the grohe order, Joe sent me my other stuff and Dave got me the insinkerator things I needed. Nice guys. Though, I loved the ny accent. I felt like I was talking to the mob, but the mob was sweet- which was weird.:-)
So, let me say, it could have been much much worst. If I ever remodel again, I will shop here again.
in WashingtonMay 12, 2011
Bulova Tatianna Wall Clock
Great service,great price,rocket fast delivery.
Joseph George purchased:
in OhioApril 28, 2011
Great Customer Service
Broken toilet bowl discovered after delivery was replaced promptly. Will definitely use this vendor again.
Keith W Kovie
in FloridaApril 28, 2011
Undermount quartz sinks
The product was advertised as undermount. But when received the box said topmount, as also stated in the specifications.
Fortunately the manufactured assured me that the design is actually equally suitable for either style. It seems this fact should be explained in the descriptive text for customers.
in ArizonaApril 28, 2011
I received this sink in perfect condition and soon. I received a call from the business letting me know that the sink drain I ordered was not the perfect color match for the sink and recommended the color that would match better. I so appreciated this rather than receiving something that wouldn't have matched. This is a beautiful sink; the finish is awesome. Also the price was much better than what I could have purchased here at home.
in OklahomaApril 5, 2011
Delivery was not great.
1st try they did not show up when they said they would after I took a day off for work.
They worked with me to reschedule around my needs the 2nd time around however.
Price was good, especially with coupon
in ConnecticutApril 4, 2011
Thank you for your quick responses to my Emails with the questions I had. Dealing with Home & Stone has been a very positive experience. My vanity came in perfect condition and on time. It has been a pleasure, thank you.
in New JerseyApril 2, 2011
Wonderful Product, Pricing and Service!
We purchased the Madison Vanity Set Complete Dark Cherry (Granite Top: Coral Brown Top,Sink: Biscuit Bowl). I had seen it on other sites and shopped around for better price and Home&Stone was best by far! It arrived within 2 weeks as promised and it was packed very well (I was worried about the granite and bowl - but they were very safe). The vanity was complete - only the granite and bowl had to be assembled. We had a plumber set it up and it looks beautiful. I definitely recommend this vendor!
in North CarolinaMarch 30, 2011
Great price and got exactly what I ordered.
in ConnecticutMarch 29, 2011
I had looked everywhere for hardware for a large custom piece. There was a minimum order of 10 on the hardware I wanted to see. Your sales staff quickly sent out one which i was thrilled with and then I called to order additional pieces. What takes three weeks with other companies took only 1 1/2 weeks with Home & Stone!
in ArkansasMarch 27, 2011
Execellent customer service
During the ordering process I called customer service to ask questions regarding the order and they were very helpful. I made a follow up call after ordering to inquire about delivery date. They were very accomodating and were able to give me an exact date as well as a 2 hour window for delivery. The products were as noted on the website and as described to me over the phone and were good quality. Overall, their customer service was excellent and I would definitely order from them again. One further point to note--at least one other website noted that they had "free shipping" as did Home and Stone, but when you actually went to order, shipping was "free" but they wanted to charge high freight charges (about one third of the price of the items ordered).
in New YorkMarch 24, 2011
Very happy customer...
Prompt service, good quality AND Best price. I am very happy!!
in CaliforniaMarch 7, 2011
I wanted to take a moment and Thank you personally for doing a great job in this craziness of the tub we ordered from your company. (Too much to go into detail) As you know I was skeptical from the beginning because of the discomfort of ordering off the internet. All though we did not get the tub we ordered the fact that you stayed in constant contact with me and did everything you could is greatly appreciated. We still received a beautiful tub with everything we wanted except the Chromo lights with a discount that was not expected.
I compliment you on your professionalism and patience of working with a skeptical customer and keeping up with taking care of our order.
In the end, I will highly recommend your company because of your personal efforts.
Thanks again and God Bless You.
in KentuckyMarch 4, 2011
I ordered my new Blanco kitchen sink from Home & Stone based on some feedback on saw on a web site. Then I worried! Turns out the feedback was true! The sink arrived quickly. It was extremely well packaged. There was no trouble with the installation. I love it!
in MissouriFebruary 24, 2011
This message is with regard to Joe and his outstanding help in renovating two baths in my home.
Not only was Joe very knowledgeable about the products, he was also available when I had questions, and if he didn't have the answers, he would find them and get back to me. Sometimes the better measure of someone's professionalism is judged when there is a problem. We received the two wrong items - one the result of a change adding a shower head and the other a mistake from Home & Stone. Joe owned up to his company's mistake, and helped me quickly resolve both items.
I would work with Joe again on other projects in my home.
Pamela A. Anderson, MBA purchased:
Pamela A. Anderson, MBA
in PennsylvaniaFebruary 18, 2011
We cannot give enough praise for the superior knowledge,
competency, efficiency, and customer service provided by David during the ordering of plumbing fixtures for our
bathroom remodeling project. This man has been available and responsive every single time I have contacted him. We have been so impressed with his follow through, not something we can honestly say about other providers we have been working with the past few months. We are spending 3 months in Scottsdale, AZ while the remodel is
being done and it has been wonderful to speak with our contractor and find out that items have arrived in perfect condition and at the delivery times David specified.
Such a stellar employee should be much appreciated by his employer and we've no doubt he is! Thank you David!
Anita and John George
in WashingtonJanuary 30, 2011
I purchased this Mantel Clock for my mother for Christmas. She loved it! Great Product, Great Price! What more could you ask for
in MassachusettsJanuary 23, 2011
This was done on line and was very easy. Service and delivery were prompt. Our mother wanted a clock that chimed on the hour and this was a great looking clock that did as it said. Our only disappointment was that it did not chime the hour of the day. Great buy however.
in North CarolinaJanuary 13, 2011
gift arrived at time in good comdition
Thanks, the mantel clock arrived at time before Christmas. It was a great gift for my parents.
in OhioJanuary 2, 2011
Quartz Farm Sink
I was very pleased with my purchase. Tracking information would have made the purchase perfect.
in PennsylvaniaDecember 14, 2010
I found this mantle clock and Home and Stone had the very best price. The clock was damaged in shipment but the customer service I recieved was exceptional. They were kind and actually fun to deal with. My account was credited immediately and a new clock was shipped out. I would definately use Home and Stone for future purchases!
in MontanaDecember 12, 2010
The communication, price and delivery time were all excellent. I would shop at Home & Stone again happily.
We purchased a Stone Forest bronzed copper sink.
in MassachusettsNovember 29, 2010
Support after the sale.
Six months after the sale we had an installation problem. With one email we were able to obtain the appropriate number for the distributor. When it could not help, it immediately contacted the manufacutrer, who is working on a solution. I think we will get it worked out, but, if not, everyone gave it good effort.
in IdahoNovember 24, 2010
After looking at several sites and researching many products, I found the only correct right & left grates that not only fit my sink, but also have the drain holes in the correct spots. Not even the store that I bought the sink had access to these items. Thank you, thank you, thank you!!!
in IllinoisNovember 24, 2010
I purchased the Empire Priva 42" vanity, matching mirror and white undermount sink. I was concerned about making such a large purchase without being able to see it in person, but wow! What a great product! The vanity is a nice, very sturdy piece. There is nothing cheap about its construction. The delivery was extremely fast (so fast, the rest of my powder room wasn't ready for it!). Eveything arrived in perfect condition. Thanks Home and Stone. I will definitely do business with you again next time!!
in IllinoisNovember 21, 2010
Great Company and Customer Service
Order a clock for a Retirement gift. Great price, shipping was right on track, and the clock was beautiful, as seen on the site.. Definitely Recommend.
in IndianaNovember 18, 2010
Our vanity arrived last week and it is beautiful. We really like it alot and are looking forward to getting it installed.
When I went online (saw the vanity in a flyer at a cabinet shop), the ordering process was very easy. The most amazing thing was I received several hundred dollars off due to shopping online that particular weekend. Whether I actually saved that much or not I don't know but it made me feel like I did.
Delivery was a bit interesting. I checked the shippers site as stated in the email I received. I called and was told I would receive a call 24 hrs. in advance. Instead, the next morning I received a call from the trucker. Things worked out as the trucker allowed me the time to get to my house to accept delivery.
Nelson Palmer purchased:
in MarylandNovember 15, 2010
Everything went great
Joe answered all our questions about the products we ordered, the order & payment went smoothly, and the prices were excellent. The Fairmont vanity and Robern medicine cabinets were both delivered via FedEx Freight with full online tracking. Surprisingly,the freight service took only 3 days from NJ to west coast.
in WashingtonNovember 14, 2010
A pleasure to do business with!
I recently purchased a bathroom vanity/top from Home and Stone. The vanity arrived on time but arrived with some manufacturing flaws. Sol quickly arranged for another vanity and upon doing so realized I had been undercharged due to a glitch in their system. Home and Stone stood by the price I was incorrectly charged and with in a week I had a new vanity delivered! Great customer service! I look forward to doing business with them in the future.
in New JerseyNovember 12, 2010
Outstanding services, many premium products, super prices, and David had a lot of patience with me. An excellent internet shopping experience.
in IdahoNovember 4, 2010
The sink arrived in perfect condition - it is beautiful! It did take a few weeks, but I understand that the sink was being carved to order. I was told this when I called Home & Stone, who proivided me with the phone number for Stone Forest (where the sink was coming from). I think that this information could have been provided up-front in my order confirmation so that I didn't ahve to do the work to track it down. Otherwise, great purchase and Home & Stone were nice to work with! The free shipping was definately a bonus since our sink ended-up weighing 90 pounds and it would have really increased the price.
in VirginiaNovember 2, 2010
I was fully satisfied with my shopping experience. Everything from the pricing, to the delivery. I will shop here again!!
in MassachusettsOctober 28, 2010
I recently had the opportunity to purchase a few things from Home & Stone. While shopping on-line I made a mistake and ordered 2 sinks. WhenI discovered my mistake I wrote the company. The next day I had a credit! No fuss.
The material came very well packed and on time.
I highly recommend this store.
Christos Vasilios Dafnoulelis purchased:
Christos Vasilios Dafnoulelis
in MassachusettsOctober 21, 2010
Jerry was extremely responsive when I emailed your store trying to find particular glass tile. He gave me a realistic expectation of when it would be available, which other stores had failed to do. He also recommended floor tile for a powder room, which I bought sight unseen. I was delighted with his reommendation.
in New YorkOctober 15, 2010
Home and Stone is simply outstanding.
We received better advice, better service and absolutely reliable and accurate delivery of all of our plumbing needs for two new bathrooms.
David�s knowledge was superior to that of everyone else we interacted with in our planning � and that includes showrooms in Tampa, St. Petersburg, New York City and San Francisco.
We would recommend Home and Stone � without reservation!
in FloridaSeptember 19, 2010
Both items that I purchased are beautiful. I was able to use a great coupon to get the best possible price after searching long and hard online. The delivery was flawless. I will be back when I need to purchase other items for my home. Thank you!
in MassachusettsSeptember 17, 2010
Great product. Great service. Great packaging. Very fast service.
I will use you again.
in ColoradoSeptember 7, 2010
santec tub/shower trim kit
fair price, good product, quick delivery.
j. j. weibel
in ArizonaAugust 30, 2010
Very prompt service, great product and pictures were very good in showing the product.
in OregonAugust 20, 2010
Great experience nice furniture. Arrived before expected which was a plus. Thank you!
in FloridaAugust 12, 2010
I have ordered from Home & Stone several times and always have received great service - extra when I needed a part for a faucet that was eaten by my dog. Will shop again.
in IllinoisAugust 2, 2010
Good Prices and Service
The pricing was very competitive and my order was delivered on or before the predicted (by customer service) delivery date. My purchase arrived intact with items well packaged.
in PennsylvaniaAugust 1, 2010
I had a perfectly good experience ordering and receiving a large mirror. It was expertly packed and arrived in perfect condition. It was exactly as described on the website.
in ConnecticutJuly 2, 2010
The website was very easy to negotiate, order easily placed, and all questions answered promptly by customer service. Order arrived, packaged well and on time. Couldn't have been a smoother process.
in OhioJune 29, 2010
Excellent shopping experience
My sink was shipped super fast. It had some flaws, Sol handled my refund quickly. Don't hesitate to order from Home and Stone!
in South CarolinaJune 21, 2010
I ordered 2 sinks from Home and Stone and received impeccable service. David, my sales contact, not only made sure I had all of the proper accessories; he went out of his way to get one of our sinks to us quicker than originally expected so we could finish our kitchen on time. He was such a pleasure to deal with and his quick and easy communication made this part of our building experience a real pleasure. I would highly recommend Home and Stone for all of your Home shopping needs.
in MassachusettsJune 11, 2010
Buying something expensive and so far away was a bit of challenge on my part. I have heard so many bad things about N.Y. city and buying from stores there it was scary to do business, However, this wasn't the city and I saw a store front, not much like a watch store, especially Bulova. And when I called on Sat. to confirm and ask afor a tracking # just to find out it was closed to celebrate the Sabbath, I was relieved even though I am not a believer.
The watch was a great deal and came in a weeks time. The better part is she has worn it every day now. I guess it was a good birthday gift and I will have to come back again to the web, to the Stone, for another.
Philip Van DYke purchased:
Philip Van DYke
in ArizonaJune 4, 2010
TOOK ABOUT 3 DAYS BEFORE IT WAS SHIPPED. IT WAS SENT BY EXPRESS SHIPPING AND I RECEIVED IT IN GOOD TIME. VERY PLEASED.
ROGER SHOGREN purchased:
in CaliforniaMay 18, 2010
Fast Turnaround for KWC Luna Faucet
After a horrible experience trying to purchase a faucet from another online provider, I turned to Homeandstone to purchase a KWC Luna faucet. The journey started with a chat session to confirm availability. It was great to have an instant verification. Once I placed the order, the merchandise was in my hands in less than a week. My only 'gripe' is that the faucet appears to have been a customer return. I say that because the unit was missing its O-rings and was packed directly in the styrofoam container without any plastic bag to prevent tiny foam balls from clinging to the unit while unpacking. Fortunately, my contractor had a supply of O-rings on hand and the substandard packaging did not result in any scratches. I would certainly consider Homeandstone for future purchases.
in CaliforniaMay 16, 2010
I am very happy so far with the products-i think they will look great in my new kitchen. however when i purchased the sink on line it did not indicate that it came with two draincovers so i ended up purchasing two draincovers and now i have to return them. i had also spoken to customer service when i was purchasing the order and i had problems trying to purchase the two draincovers at the discounted price and no one said to me that do you know that covers come with the sink. other than that everyone was helpful
kari kronborg purchased:
in ColoradoMay 14, 2010
Great Shopping Experience
The items that I ordered were shipped promptly and arrived in perfect condition.
in AlaskaMay 6, 2010
I cannot believe I got such a beautiful vanity for such a low price! We are building a new house and our powder room is VERY small. I needed a vanity that was less than 23" wide. I looked EVERYWHERE and finally found this one. I was a little worried about ordering it since I couldn't see it in person, but it was the only thing I could find that was even close to what I wanted and I was running out of time. The vanity arrived 2 days ago and it is FANTASTIC! It is solidly built and looks like a piece of custom furniture. The color is a nice, deep, dark cherry and goes perfectly with the rest of my home. It was securely packaged and didn't have a scratch, ding or dent on it. I am very, very pleased and would not hesitate to buy from Home and Stone again.
in WashingtonApril 30, 2010
All around great experience
I recently purchased a sink, vanity, medicine cabinet, faucet and bathroom accessories from Joe at Home and Stone.
Not only am I confident that I received the best sales pricing possible, but Joe cheerfully and patiently answered every question I had, researched answers if he didn't know them, and had everything delivered in the quickest time imaginable.
I have done several renovations and this was hands down the most pleasant experience I have ever had purchasing fixtures.
I will recommend Home and Stone to everyone I know!
in New YorkApril 29, 2010
I had a wonderful experience working with David and Joe at Home and Stone. While I was reluctant to spend approximately 10k with an on line retailer (actually my wife made me) I cannot be more satisfied. They offered good suggestions, were great at communicating and saved me a lot of money. Now, if they only weren?t Yankees fans!!!!!!!!!!
in VirginiaApril 27, 2010
When I told my architect and contractor that I was planning on ordering my own plumbing fixtures, they both looked at me like I was crazy. Little did I know there's a lot of complexity that is involved in ordering faucets, sinks, etc. and all the parts behind the wall that go with it. Luckily for me, David (ext. 1012) at Home & Stone made the process as smooth as possible. He was very knowledgeable and worked with me to determine what I needed and offered advice on an as needed basis. He responded very quickly and 9 out of 10 times was available to speak in person over the phone. His help has been invaluable and very much appreciated. I would definitely recommend Home & Stone!
in New YorkApril 21, 2010
Experience with Home & Stone
Enjoyed shopping with you. I found customer service friendly and informative. Unlike many other companies I have encountered Home & Stone customer service has a person to talk with.
In the future I hope to continue purchasing from Home & Stone.
carl berra purchased:
in OregonApril 19, 2010
My order for cabinet hardware for my kitchen went without a hitch. The order arrived quickly and the price was the lowest found. I would not hesitate to order from Home & Stone again.
Susan Marchioni purchased:
in South CarolinaApril 17, 2010
I was impressed with the selection and prices of the bathroom fixtures. Unfortunately I changed my mind and had to return an item, but it was done with ease and my account was credited promptly. Based on my satisfaction, I made another order and couldn't be happier.
in Rhode IslandApril 6, 2010
Very happy with the service and delivery.
in WyomingMarch 18, 2010
Broken Counter-No Problem!
I just wanted to express my gratitude to those who work at Home and Stone. When the Carrera Marble counter top that I purchesed with a vanity arrived broken in half, I thought I was doomed to eat the cost, being that I had purchased it over the computer and had no face to face contact with a person. But to my surprize, your company's customer service was great and I was sent a new counter with no hassle. Thank you so much to everyone, especially "Sol" who made it so easy.
in CaliforniaMarch 16, 2010
I found it all here . . .
I found it all here. Price. Quality. Knowledge. Support. Great Products. Attitude. Speed of Delivery. Even a sense of humor.
I've purchased a lot of products over the past year and always look forward to contacting Home and Stone about ordering more, asking questions or even a possible glitch. I know I'll be greeted and treated in a professional and friendly manner and they'll work to make and keep me a happy client. Why would I want to shop anywhere else?
in CaliforniaMarch 15, 2010
Extremely competitive pricing and prompt delivery by FedEx with the product arriving in perfect condition. Even the FedEx guy remarked at the quality of the packaging. My only issue with the specific product was the lack of pictures of the vanity with the different colors of counters to get an idea of how it might look. The vanity, sink, and carrera marble are all beautiful and excellent quality, especially compared to many other products we looked at. Highly recommend both website and product!
in OregonMarch 8, 2010
Good value and very helpful
I ordered a couple of shower valves for a project in my house and the next day I realized I needed the much sooner than I expected. I e-mailed Home and Stone and explained my problem and they were there in two days. Really made a difference!
in VermontMarch 5, 2010
Ronbow Lavatory and cabinet
Vanity door was damaged. H&S promptly sent replacement. However the cabinet inside the vanity was scratched/gouged probably from the damaged door. I sucked it up and ignored it because I didn't want to deal with the giant re-packing job to send it back. Wish they would have inspected it better. Wish Ronbow/trucking company would not have sent a damaged unit to H&S. If I get ambitious I'll send for a touch up kit.
in PennsylvaniaMarch 3, 2010
Very satisfied with our purchase of the Blanco Silgranit sink. Good price, effecient and fast delivery.
Kathy ParadisMarch 3, 2010
Shipped Quickly and Well Packaged
We purchased a full double bowl kitchen sink and faucet. We were a bit concerned that the item would arrive without damage.
Everything was really well packaged and I would order again without concern.
in ColoradoMarch 1, 2010
The Corinthian Ancient Bronze Drawer Pulls are absolutely beautiful! First class! They were exactly what I needed to make my kitchen complete. Thanks for the quick turnaround. I will definitely recommend your company to others.
in TexasFebruary 25, 2010
Victoria And Albert Tub
Ordered the tub and it was delivered in about 7 work days. Used the site's chat feature to talk to a rep - courteous and responsive service. Very satisfied with the transaction. Would buy from Home and Stone again.
in VirginiaFebruary 16, 2010
We had an excellent experience with Home & Stone! After I ordered my items I received a confirmation email almost instantly. I called to confirm that my order was correct and the representative looked at my order and discussed it with me to be certain everything was correct. The order shipped very quickly and we had our bathroom items within the week. Everything arrived as described and in excellent condition. I will definitely order from Home & Stone again. They have been the best supplier of those we have used for our bathroom rennovation in price and service. Thank you!!!
Kim P purchased:
in MissouriFebruary 9, 2010
Home & Stone offers great prices and products. I'm happy with my purchase but had to wait so long, shipping took 3 weeks.
in FloridaFebruary 7, 2010
Look No Further
Home & Stone had the best price on this clock by far--better than local shops and "discount" internet sites. I searched far and wide for the best deal. The clock is beautiful and arrived promptly. I live across the country and would do business with H&S again.
D Vaughn purchased:
in CaliforniaFebruary 1, 2010
After extensive searching online, I finally found exactly what I was looking for. This towel ring is very well made. It is sturdy, with some weight to it. You won't have to worry about it falling apart. The finish on the product was great and I was pleased how it was packaged and shipped. I did feel the $9.99 shipping rate was somewhat expensive. I am extremely pleased with this product. It was worth the wait through all my searching. I found nothing like it in my local stores.
Sheryl Clubb purchased:
in MissouriJanuary 28, 2010
Ordering was easy and the product was delivered UPS within three days. The packaging was in good condition. The product was what I ordered. The price was the most cost effective. I would use their service again.
in New YorkJanuary 28, 2010
Highly recommend Home & Stone
I am extremely happy with my recent purchase from Home and Stone. The mirrored medicine cabinet was packaged very well and arrived in pristine condition. Delivery was quick, too.
in New JerseyJanuary 25, 2010
Great price, great shopping experience, Thank you so much! I purchased the Tatianna wall clock.
Gretchen C. Lawrence
in IdahoJanuary 21, 2010
Great service on every order I placed with this company. Quick shipping, great prices, products are of excellent quality. A++++
in LouisianaJanuary 19, 2010
Hard to find Deck Pot filler found!
We had a unique situation where we wanted a Pot Filler for our new kitchen but first was having troubles finding them at all then one we liked. We were happy to find a Selection of them at Home&Stone. The pricing was good but we were still nervous spending that much over the web with someone we didn't have experience with. We were extreamly pleased with the product, speed and service from Home&Stone.
Mike Wheeler purchased:
in MinnesotaJanuary 15, 2010
Response to service
We are completely satisfied with the service we received.there was a problem with the delivery of the package and your company was very gracious with all your help.the watch is beautiful and my wife loves it.
in PennsylvaniaJanuary 10, 2010
I want to thank you for the fast, professional service I received. Item was mailed and received within days. It was impossible to find the watch my daughter wanted for Christmas; then I found your website! I phoned the next day and was surprised to learn that it was all ready for shipping! Thanks again for the speedy, great service. Highly recommended!!
in FloridaJanuary 5, 2010
Westminster chime clock
My purchase was fantastic, no problems at all. The item was shipped out as promised and arrived in perfect condition. The clock was exactly as pictured and is beautiful.
in TexasDecember 31, 2009
Dear Home & Stone,
I received excellent service and the sink I purchased is installed and just what I wanted.
in ColoradoDecember 29, 2009
Blanco Granite Sink
Communication and tracking information was prompt and up to date. My sink arrived within one week and I am anxious to have it installed with my new countertops.
in TexasDecember 16, 2009
This was a delightful shopping experience. Home & Stone had excellent prices on what I was looking for. I was able to correct my first order after I miscounted easily and quickly. When I had to order some more for an unexpected room addition, this was also very simple. Thanks so much!
in MassachusettsDecember 16, 2009
Very happy with my hansgrohe order.
We bought all our hansgrohe shower valve/trims, bathtub valves/trims and vanity faucets on-line from Home & Stone. A quick call helped answering all my questions and we were good to go. Items are in stock and shipped promptly.
Excellent customer service. Great working with you!
A change in my order and a return were handled promptly and very pragmatic with a couple of e-mail exchanges.
I definitely will recommend Home @ Stone.
in CaliforniaDecember 15, 2009
I purchase a Grohe kitchen faucet for my daughter and son in law. They just love it, and the site was easy to use. Thanks again.
Diana Scott purchased:
in HawaiiDecember 10, 2009
The delivery time was great. E-mail response time was awesome. Use this site and store for any shopping needs.
in IndianaDecember 9, 2009
Love my faucets
I have ordered two times from you in the last month and will recommend your company to all of my friends. I saved money and was thrilled with both orders. They were well packaged and both orders were on my doorstop within 7 business days. Thank you!
in MinnesotaDecember 2, 2009
I had a very positive experience ordering a bathroom vanity. It came ahead of schedule and was as ordered.
in MassachusettsNovember 30, 2009
great prices, great service
We knew exactly which knobs and handles we wanted, and your website saved us a lot of money. Plus, it was easy to use the web site to place our order, we didn't have to put up with untrained clerks at some of the local stores, and the merchandise arrived in full and in just a few days. Well done, Home & Stone!
in CaliforniaNovember 29, 2009
Kitchen drawer knob backplate
Excellent price, just what I was looking for.
Very fast shipment.
Ervin Wiggins purchased:
in MarylandNovember 26, 2009
Amazing shopping experience!!!
Thank you Tomar in customer service got me the tracking number to my purchase & the faucet is installed (delivery took one week) & I love it.
in IllinoisNovember 12, 2009
perfect shopping experience
exceeded my expectations. product arrived in perfect condition. arrived in less then 48 hours. right price. no complaints what so ever. Your company rates five stars
mary ann holmes
mary ann holmes
in MarylandNovember 10, 2009
Very impressed. The staff was very helpful and knowledgeable. When I had to cancel one order I got instant refund.
Would use them again.
in North CarolinaNovember 6, 2009
The Home and Stone staff answered questions promptly and I found their prices to be competitive.
My vanity arrived in perfect condition. The shipping information was very helpful and the shipper arrived on time as arranged with me.
Home and Stone has a great collection of unusual and nice looking vanities. Because my bathroom is small, I had additional constraints and I am thrilled to have found something I like so much that actually fits the space.
Mary Jane Kettler purchased:
Mary Jane Kettler
in GeorgiaNovember 4, 2009
I was aprehensive ordering from the internet; however there was nothing to fear.Salesman "Joe" very helpful.
sink arrived perfect. Thank you, I will not hesitate in giving my family and friends your web site. Again thanks
in FloridaNovember 4, 2009
Very good service
We ordered knobs and pulls for our new cabinets. They arrived within 10 days, and that included a 3-day holiday weekend. Thanks!
in MassachusettsNovember 1, 2009
Great shopping experience, ordering was very easy online, and the vanity arrived in perfect condition, we are very pleased.
in PennsylvaniaOctober 28, 2009
Quality and Conveinance at Home and Stone
I am in the process of finishing our recently purchased home. I had been looking for some time for the perfect vanity for my powder room. Due to the lack of space; 21" wide, finding the perfect fit was very difficult. I stumbled across home and stone by accident. After typing in my search parameters, "my" vanity popped up on the first search. Because my home isn't finished, I constantly trying to keep my timeline accurate for the contractors. I called customer service @ home and stone to get the anticipated delivery date. The customer service agent was friendly, helpful and very accurate at predicting the estimated delivery date. Though, it has yet to be installed, it is a beautiful piece of furniture. The quality is evident. I am very happy that I found Home and Stone and my new vanity. Thanks!
in North CarolinaOctober 14, 2009
Hard to find wall tub set
I am very pleased to have done business with you.
I needed a wall mounted tub set and it needed to be in polished nickel.
After I complained that I wasn't informed that the polished nickel had to be specially plated and therefore would take significant additional time, I called David who understood my problem and had the rough in set to me in advance so I was not delayed in having the wall closed, causing me additionally plumbing costs.
Eventually, the polished nickel fixtures arrived and are just what I was looking for. Thank you David Fogel and all who helped move the process along for my renovation. Next bathroom renovation, you will be my first call. Best, Donald Dewey, Washington, DC
Donald H. Dewey purchased:
Donald H. Dewey
in District of ColumbiaOctober 5, 2009
Heated towel rail proves best bathroom investment
We purchased an electric heated towel rail for our bathroom in September 2009 and are very happy with it. It makes our towels toasty warm, at the same time sending some warmth out into the bathroom.
We were pleased with the ordering process and received excellent service.
Jim Allkins purchased:
in CaliforniaOctober 1, 2009
Can't be beat
Dave was our salesman. We ordered 2 bathrooms worth of vanities and hardware on a Sunday and the vanities started arriving within 4 days. Prices and service can not be beat anywhere.
in CaliforniaSeptember 23, 2009
Home and Stone was great. I found what I needed at a significant savings, and in a few days it was at my front door.
in New JerseySeptember 22, 2009
I recently searched for some bathroom hardware that would look good with all the other new things I am installing in my master bath. Home and Stone had something I really liked at a good price.
Lynn Morgan purchased:
in FloridaSeptember 21, 2009
Great service and great products. As a designer I am always looking for the right combination of cost and value for my clients. Thank you for your help.
S. Hummel purchased:
in TexasSeptember 17, 2009
Very positive experience
All the items ordered were delivered in a timely manner, with no complications. Everything was well packaged for shipment. We are pleased with the quality and price of the items.
Joe Fisher purchased:
in CaliforniaSeptember 8, 2009
LOVE My Faucets!
My husband and I adore our new Cifial faucets: modern, yet classic styling and wonderfully easy operation. Thank you Home & Stone for offering these at an affordable price and with impeccable customer service.
in VirginiaAugust 28, 2009
new house order....
I found Home & Stone on the internet, i called them and they agreed to ship to Canada because it was a large enough order. I was very well served by Joe, everything arrived at my home very well packed at the best price i could find...
thank you again!!! it was a pleasure doing bussiness with you guys.
Best regards, Martin Girard, the french Canadian
Martin Girard purchased:
in New YorkAugust 27, 2009
Awesome Service and Price
My wife and I are remodeling our bathroom and wanted a nice Hansgrohe shower system. Home&Stone had all the exact components we needed to build our dream system at a price that I could not beat anywhere else!
I was very impressed with Home&Stone customer service and their very speedy delivery. I ordered this set off their internet site on a Sunday and was able to call a real person in their showroom the next day to confirm expected delivery. I received my order direct from the manufacturer one week later for all - except one component that arrived a few days later.
Overall an enjoyable shopping experience. I will be shopping at Home&Stone again for future needs soon and telling my friends. Thanks!
in CaliforniaAugust 26, 2009
Blanco Granite Sink
I was very happy with the service I received from Home and Stone. I saw the sink on line at various places but found it difficult to get any info and availability. I called H and S and they were pleasant and informative. I placed my order and they must have shipped the same day because I received it only 4 days later. NY to FL. Not bad. Will shop here again.
in FloridaAugust 25, 2009
I've been searching for months to find the right vanity at a reasonable price. I was on hold negotiating with another site when I found the same vanity on your site for less without negotiating! Their loss, over only $100, but why pay more for the same items?
I love my vanity and cabinet. The delivery was smooth and professional. I will search your site again...
in ConnecticutAugust 15, 2009
Gold Standard Service
Home & Stone sets the gold standard for service, quality and value in my book. And David deserves accolades. For face lifting a master bathroom in a 1920s house, I luckily found you--and nearly everything is from H&S but the labor. A tip of the hat; I will keep returning and recommend H&S--a 10 out of 10.
Lynn L purchased:
in District of ColumbiaAugust 12, 2009
Great Customer Service
I have sometimes had difficulty ordering products on the internet that were not in stock. Some companies either are not responsive or mislead under the circumstances.
Not so with Home and Stone and Customer Service representative David. Home and Stone delivered the faucet in stock within two days! of ordering. One faucet was delayed a week and they let me know right away. The other faucet, unfortunately, was backordered from the factory.
David let me know about this right away. He explained exactly how and when (the parameters in simple English so I could understand) I could cancel the order without penalty. When I was able to comply with the method explained to me, my order was immediately cancelled and my card refunded.
What a mature and responsible way to do business. i'm happy to tell everyone and my friends about this very positive over-all experience.
Johnson Creek, Wisconsin
Bill Hue purchased:
in WisconsinAugust 11, 2009
I love this fireplace. It was backordered (nothing that Home & Stone could do - the manufacturer was at fault there), but still shipped before I expected it to. I easily put it together in no time - it totally transformed my living room!
in CaliforniaAugust 10, 2009
Joe my order was received today and I have to say that I'm very happy with everything.
The price, packaging of the vanity and delivery driver was excellent.
I will be purchasing from your store again.
in FloridaAugust 6, 2009
This was our first big item order on line. The restocking fee was scary but we went ahead and ordered the vanity set. It arrived faster than expected but with a missing mirror. I called Dave immediately and took care of it with the manufacture. He called when he said he would and stated the mirror would be shipped. Next thing I knew the mirror was in my driveway. Thanks for the great service.
in New YorkAugust 4, 2009
It's the second time I purchased thru Home and Stone online and it was as good as the first.
in WisconsinJuly 29, 2009
Only Good Things to Say
I found what I was looking for in a bathroom vanity after extensive searching both locally and on-line. Home & Stone had exactly what I wanted for an excellent price, free shipping and a Friday discount...quite a deal. The old saying, "If it's too good to be true, etc." did not apply to Home and Stone. This was both "too good" and "true"!! I spoke to a representative on the phone and he was so very helpful. The vanity arrived within two weeks and it is beautiful. I will definitely go to the Home & Stone site first when making further home remodeling projects. Today the bathroom....tomorrow the kitchen!
Betsy Meyers purchased:
in MassachusettsJuly 22, 2009
Fantastic Customer Service
I had ordered a sink from their website because I found the one I wanted for $200 less then at local stores. I received the sink within a couple of weeks, but unfortunately the corner of the basin was dented. I called immediately, but given the three hour time difference I got a voicemail. I left a message and I received an email the next morning to call Sol. I called and he actually answered his phone. I sent photos of the damage and within a day or two I received return instructions and return label. Once they received the damaged sink a new one was sent within a week. We got the new one and it is in perfect condition. I was just so pleased at how effortless they made the exchange. It is rare these days to find such exceptional customer service. I plan on using Home & Stone in the future and also plan on telling family and friends to use them as well if they want great products for less and great customer service.
in CaliforniaJuly 14, 2009
Great folks to business with!
I'm loving the new Silgranite sink. Customer service was excellent and the shipment was made as promised.
Tom Pericak purchased:
in IndianaJuly 6, 2009
Great selection, great prices and great service!!
I purchased knobs & pulls for my new home recently and can't rave enough about their customer service. First of all, they offer great selection and great prices and will keep coming back to shop more with them. When some of the knobs didn't work and had to exchanged them for pulls... I was very pleased with their returns department representative's (Sol) quick response to all my questions and got the exchanged processed with such an ease. I will recommend them to my family & friends. Very pleased!
in CaliforniaJuly 6, 2009
Sam Heath Products
My items required special order. Home & Stone was very supportive. Because it took so long(5 weeks) they communicated very well thru emails and telephone. Very friendly and clear so I never worried I wouldn't get my items. Highly recommend for high quality merchandise and customer service.
David Hull purchased:
in CaliforniaJune 30, 2009
Great product, great delivery
Thanks HNS for the broad inventory of products, great pics, and great great great customer service. I will recommend this site to others and will shop here again & again.
in New JerseyJune 29, 2009
Everyone is jealous of my sinks
We are remodeling our kitchen and needed new sinks. We looked at home depot and lowes and for two sinks it was going to cost us over $1300.00. That seemed a little pricey, so I did a search on the internet and found home and stone. My two sinks were just over $500.00 and they arrived in perfect condition. They are beautiful. We got the silgranite and everyone who comes into our kitchen loves them and wants to get their own. Thank you home and stone - you guys are great.
in CaliforniaJune 26, 2009
We are thrilled with our new Eurostyle sink/vanity combo. It arrived in perfect condition and was even delivered into our house by the delivery person. We saved over $200. purchasing this from Home & Stone as compared with the price offered at the store here. I love being able to browse your web site, take my time and get all the information I need to make my choice.
Nancy Johnson purchased:
in WashingtonJune 23, 2009
I usually never leave feedback for websites, but I am making an exception in this case. First, I would like to thank Joe in your office for all the help he offered me in ordering my kitchen faucet. I truly appreciated his patience. Secondly, my kitchen faucet and bathroom vanity arrived on time and in great condition. I couldn't be happier. Even the folks at the freight company you use were so pleasant and helpful. Finally, I had gone to your site to show my mother the vanity we purchased and saw your website was down in observation of the Sabbath. At that point in time I was so happy to have made a purchase from Home & Stone. In today's day & age, I find people are forgetting what is really important in life. It is nice to see a company that has its priorities in order!
in New JerseyJune 23, 2009
Thrilled With Our Purchase
We recently ordered four bathroom vanites and have received three. They are more beautiful than we expected. We've never ordered items over 200. from the internet before and we were a bit nervous. Home and Stone exceeded our expectations! Now we are waiting, with anxious anticipation, to receive our final vanity. We know it will be a pleasant experience.
in PennsylvaniaJune 18, 2009
Thumbs up for my kitchen sink
I had a great shopping experience buying my kitchen sink and faucet from Home & Stone online. Everything about it was quick. The only thing is I would have appreciated a reminder that the sink doesn't come with a plug.
in WisconsinJune 17, 2009
Shopping on your website is SO EASY! I always hope for excellence in dealing with online stores, and Home & Stone always provides it. I am a repeat customer, totally satisfied: ease of website, communication, and prompt delivery. Thank You!
in MinnesotaJune 10, 2009
Great customer service and prices -
I am an extremely thorough customer & am happy to report that I'm pleased with the customer service of this site/store and the prices were just as great especially when I was able to utilize the "frenzy" percent off their already low prices. The delivery time was fast considering that I ordered the items during the holiday season (within 2 weeks).
I wished they had the style knobs that I wanted for my cabinets.
Thank you for the excellent customer service. Would definitely make purchases from here again!
in CaliforniaJune 8, 2009
Love Home and Stone!!
This is our second time we ordered from Home & Stone.
The first time we ordered a Bathroom vanity and medicine cabinet.
The second time we ordered knobs and backplates for our kitchen cabinets.
Absolutely wonderful. You can't beat the prices and you get great service. I will definitely use Home & Stone again.
Thanks for a great shopping experience!!
in New YorkJune 2, 2009
Quick, accurate order fulfillment
The sink we wanted was out of stock at our local kitchen and bath shop, so I turned to the Web. Home & Stone had the sink we wanted in the color we wanted, and was able to deliver it in less than a week for $100 less than the local store, which couldn't deliver it in less than a month. The customer service was great as well�I got an order confirmation in less than 24 hours.
Thanks to Home & Stone, our kitchen remodel will finish two weeks faster.
in CaliforniaMay 26, 2009
Purchased a Blanco Silgranit sink which arrived in fine condition due to the fact that it had been packed well to prevent damage. The sink looks great with our new countertops and I think we will enjoy it for years to come. I would certainly recommend Home & Stone to others.
in TennesseeMay 22, 2009
very satisfied customer
I was very, very pleased with the price and product! Vanity was shipped on time and in perfect condition. Would definatley order here again and refer customers your way.
Laura Robertson purchased:
in TexasApril 26, 2009
Great Customer Service!!!
I ordered hansgrohe products from H&S. The prices were the best I saw, after comparing many on the web. The sales team was prompt in processing my order and answered any questions I had with high regard. I appreciate Great service and products. That's why I will be ordering from Home and Stone again! Thank you to all at Home and Stone who make shopping online enjoyable and satisfying.
in IllinoisApril 20, 2009
You guys know how to do Customer Service. You have a great staff!!
in CaliforniaApril 19, 2009
Vanity and Sink
I needed a very small vanity for the limited space I had to work with. Found just what I needed at your store. Ordered and was completely satisfied with the set I received. Thanks, its great!
Judy Burroughs purchased:
in New YorkApril 14, 2009
All associates were very helpful and courteous to help me secure and purchase my product. Timing was important to me and they were very obliging for me. Also, their telephone number was listed on their web page so I was able to speak to a live person.
in FloridaApril 13, 2009
I had a great experience with Home and Stone. The price was the best on the internet (which I thoroughly investigated) and shipment was prompt, receiving product in great condition. Thanks.
in New JerseyApril 3, 2009
Home and Stone products and customer service
I remodeled my bathroom and in the process removed all the brass fixtures and replaced them with brushed nickel so I was looking for accessories to put on my new granite counter tops that would enhance the new bathroom look. On the home and stone website, I found a lovely porcelain vanity tray with brushed nickel trim. When it arrived after shipping, it was damaged. I called the next day to report the damage, was emailed a fedex return label and the very next day before the damaged product was even picked up, my replacement vanity tray had arrived. Besides the product being of very high quality, their customer service was incredible.
Jo McCoy purchased:
in GeorgiaApril 2, 2009
Prices were good and the item shipped reasonably promptly.
in MassachusettsApril 2, 2009
I just want to say thank you for the excellent customer service that Home and Stone provided me. When I ordered the bathroom vanity and faucet from your website I didn�t know what to expect, as far as customer service is concerned. My questions were always promptly answered and everyone I spoke to was courteous. When a problem with my order arose, you handled it quickly and professionally and to our satisfaction. We will certainly consider purchasing from Home & Stone in the future.
in MarylandApril 1, 2009
I was very happy with the product. My understanding was that the delivery was free. However you need to know that the delivery service did not want to unload it off the truck and told me it would be an extra fee of about 100 dollars. He did it anyway and placed it in the garage. If this is the understanding you have with this delivery service, it needs to be made known to the customer. I would not have been able to get the furniture off the truck by myself, let alone carry it to the house.
in VirginiaMarch 27, 2009
I must admit I ordered for the first time from Home & Stone wondering if it would be one of those what-did-I-do transactions. But these are great people. Better be ready to meet your delivery man because they ship lightning fast. I am more than pleased with the craftsmanship and quality of the vanity and the mirror. I have a jewel of a bathroom now. I cannot say enough about this company. We did have a problem with sink size, but, again, supersonic delivery time made that little more than a wrinkle in the scheme of things. (Someone in Habitat for Humanity will benefit from that glitch with the sink, and, trust me, there is plenty of need around here.) I waited a long time for this remodel, and it was worth it. Thanks, guys.
S. Bruder purchased:
in MichiganMarch 26, 2009
Five Star Customer Service from Joe
Joe worked with me on a phone-in order and gave me a very competitive price and provided professional customer service with the sale on my special order sinks. Joe sent an email confirmation of the shipment immediately and included a requested courtesy copy email to my office.
Over the weekend I re-read the order and noted a digit was missing from the shipping address street address. His customer service was outstanding as he contacted the vendor and worked to correct the address problem without delay because the order was on shipping dock. He spent 45 minutes on the phone with the vendor and shipping company to get the problem corrected before the order shipped. This relieved me of the hassle of making delivery arrangements with the shipping company...... the order arrived on time.
Home & Stone is highly rated with the Online BBB. I can vouch for their competitive prices and service after the sale.
in MarylandMarch 23, 2009
The best store to deal with
We would like to thank Joe for the very prompt and very professional handling of our orders. He delivered everything that he promised for the price that he quoted and on time that he quoted. In the current economic situation we think that businessmen like Joe are needed the most. We advise to buy from him you will not go wrong.
Thank you very much.
Elena Rekhter and Bella Rekhter
Elena Rekhter and Bella Rekhter purchased:
Elena Rekhter and Bella Rekhter
in New JerseyMarch 3, 2009
How Every Web Merchant Should Resolve Problems
H&S has a great selection of merchandise and great prices. Our transaction involved a small misunderstanding -- hey it happens sometimes -- but H&S could not have been more helpful and prompt in correcting things. We hope that we will have the opportunity in the future to do business with them again.
in FloridaFebruary 23, 2009
How refreshing it is to find a consumer-friendly e-merchant, Home and Stone, after a dreadful experience with another e-merchant, HomeClick.
Joe here at Home and Stone provided me with 100% accurate information concerning my order's anticipated shipping and arrival time. A tracking number can be provided upon request. Time from order to arrival at my residence was 8 days.
The customer is able to request a lead time in advance of the actual order. This is a helpful component in time sensitive situations or when an installer's scheduling is involved. Sinks were exactly as described at the website and arrived in perfect condition. I have complete consumer confidence in Home and Stone and in Joe as a company representative based on this, my first transaction with the company.
in GeorgiaFebruary 19, 2009
I had priced the items I ordered (kitchen sink & faucet) at several of our stores. Then decided to go online...Googled kitchen sinks, many hits came up but for some reason your website got my attention. Then when I went in and did my search....I was VERY happy. I then called Home & Stone, spoke with a very nice person (named Joe)...he explained the shipping process, return process, etc. That was all I needed - as I am very specific about what I wanted. Our sink & faucet arrived 'ahead' of schedule, they were in perfect condition AND I saved $$$$ by ordering these items thru Home & Stone. In fact, the business I ordered our kitchen cabinets from asked for your website address. I also mentioned your website to all the gals in my 'Bunko' group...12 of them. I'm 'passing it on'!
Thank you again for your speedy, excellent and wonderful service. I would not hesitate to buy from you again.
Mildred Wiedemer purchased:
in CaliforniaFebruary 18, 2009
Shopping here is as easy as can be. I placed the order and my door handles were delivered before I knew it. Very fast and easy at a good price. Not much more I could ask for. V. Finch
in CaliforniaFebruary 13, 2009
The clock purxhased shipped on time, was well packed and is beautiful hanging on our wall.
Thanks Home & Stone
in LouisianaFebruary 8, 2009
Great looking sink. Very fast shipping. Will buy again when will build are new home.
in OklahomaJanuary 25, 2009
Great Customer Service/Quick Delivery
The staff is very knowledgeable, friendly and quick to respond. They answered all my questions regarding product features and assisted in the return process of a damaged fixture. It was a very positive shopping experience and I will definitely use this site again.
in New JerseyJanuary 20, 2009
I placed my order, received confirmation of such, was notified when the order was filled, shipped and provided a tracking number. The products arrived on schedule in perfect condition. I would definitely conduct business with Home and Stone again.
in NebraskaJanuary 12, 2009
I received my potfiller quickly and in good condition--if only my house were being built the "Home & Stone" way!
in OregonJanuary 12, 2009
I ordered a sink originally from another site, they informed later the sink was not in stock. I called home and stone and spoke with someone in a warehouse to verify they had it in stock. He gave me his name and asked me to order and put his name as reference in the memo (to be sure it shipped ASAP). Got it in excellent timing. Excellent on line experience. Velma
in WashingtonJanuary 6, 2009
Home & Stone - A Great Company To Work With
Home & Stone offers a great selection of kitchen sinks to suit the needs of our clients. We have purchased several Elkay sinks this past year.
Home & Stone offers:
Great Customer Service
It is a pleasure to work with Home & Stone.
Heartwood Cabinet Refacing, LLC
in ConnecticutJanuary 2, 2009
I found "the" FLW clock from the Price Tower where my wife and I got married in 2008 - Not only was the price the best I could find anywhere on the net but also the service was superb and I have never bought anything packaged and shipped so securely before.
Richard B purchased:
in TexasJanuary 1, 2009
Great selection, Quick Delivery
My designer referred me to Home & Stone to select knobs for my new bathroom. He made the selection. I agreed. I purchased directly online and received the merchandise in two days. Nice quality knobs and they look great!
in CaliforniaDecember 31, 2008
Best Customer Service on the Net
Had a slight problem with an item in my order and Home and Stone resolved it within a few days by working with the manufacturer. Customer Service was just fantastic! The communication was clear, they immediately shipped a replacement and the RA process was quick. This was one of the best customer service experiences I've had on the net! I would DEFINITELY buy from them again, and I already have!
in New JerseyDecember 29, 2008
Ordered two Porcher bathroom vanities a while back and most recently a Ginger bathroom accessory. Website was easy to navigate. Follow-up was excellent. Products were as they were represented online and the shipping and delivery were prompt and reliable.
in FloridaDecember 22, 2008
it's all good
your services is as described in the headline. Thank you.
in CaliforniaDecember 9, 2008
Great price. Great service.
What can I say? I purchased the Little Butler Water Dispenser from Home & Stone at a great price. It was easy to order on the web page and arrived right away. Home & Stone will be my first stop from now on when I shop for my bath and kitchen.
in CaliforniaDecember 8, 2008
Home & Stone makes shopping easy!
Purchasing products from Home & Stone is fantastic. I have now worked with Home & Stone on two seperate purchases and have experinced great service both times. I was able to purchased high end brand name products, shopped from my own home, and could not find better pricing anywhere. All products arrived in great condition and on time. One of the items was a $ 5,000.00 plus spa tub bath that was delivered right to my front door. My experiences working with Home & Stone have been all positive. I would highly recommend their services to anyone.
in CaliforniaDecember 8, 2008
Excellent experience and fast shipping - I purchased a composite granite sink with projected delivery in 2-3 weeks and received it in one week!!!
AnonymousDecember 3, 2008
I was very please with the customer service. My order came in two parts. The second part did not arrive as promised. I called the store and I think his name was David helped me and I recieved my shower parts in three days. I would order from this store again.
in GeorgiaNovember 26, 2008
GREAT PRICES AND EXCELLENT DELIVERY
I have enjoyed buying several faucets and sinks from Home and Stone for a new house. The website works very well and the employees are pleasant and responsible. All products were shipped on time and no damage - very well packaged. I will continue to use Home and Stone!
in FloridaNovember 25, 2008
Just a wounderful experience. My sink came in such a great packing box. It went in without a problem. Looks beatuful. Very Happy.
in IllinoisNovember 25, 2008
I recently purchased a vanity and sink from Home & Stone, after searching the internet for the best deal. My order arrived quickly, and in perfect condition because it was packed so well. I will definitely shop at Home & Stone again and highly recommend them.
in MarylandNovember 24, 2008
We are very pleased with our new granite sink. Home and Stone had what we wanted and at the best price. Our shipment was timely but it arrived without notice.
We would have like to have been made aware that it was in route. We will buy from Home and Stone again and we will tell others about our experience. Our contractor joked the he was going to have us start ordering for him because he could not come close to matching the price.
Jon and Glenda Eubanks purchased:
Jon and Glenda Eubanks
in IdahoNovember 23, 2008
I needed to order some cabinet pulls for new cabinets the we had installed, and needed them quickly. The ordering process was done quickly online, and the cabinet pulls were received in the time needed. I would highly recomend Han and Stone to all. The price was also the best found online.
in OregonNovember 23, 2008
Everything Was Perfect!
It couldn't have been easier. Completed the order form and in just a few short days it showed up on our doorstep. Exactly the sink we wanted and it cost much less than at the stores here in town.
in WashingtonNovember 17, 2008
A very Satisfied Customer
Hi Joe received our new vanity today it is out of the carton and looks better than we anticipated. The vanity matches our Tommy Bahama bedroom and dining room furniture. We got a call from the trucking company 30 minutes before delivery glad we were home. Joe thank - you for being professional, up front, honest, and helpful, you are an asset to Home and Stone, again thanks for everything.Joe this was a positive experience for a change, more companies would learn a thing or to from you and your company.
Lee and Helen
in FloridaNovember 12, 2008
I had a great experience shopping with Home & Stone. Home and Stone had the lowest price by far on the internet for the farmers sink I wanted and the customer service was exceptional. When my sink arrived and had a minor defect (manufacturer defect, no fault of Home & Stone or carrier), Home & Stone made sure they ordered a replacement sink at no charge which I received quickly and without any hassles. Thank you Sol and thank you Home & Stone. My sink is beautiful!
in IllinoisNovember 10, 2008
We shopped everywhere for our undermount sink and finally found one here for almost 1/2 the price. Our granite installers said they could not come close to touching the price you offered. I will definitelly recommend you to friends
Steve Rush purchased:
in OklahomaNovember 5, 2008
Great product, great service
Item delivered on schedule and at the set price. Great company to work with, reliable and trustworthy.
Jean Olivier FRAISSE purchased:
Jean Olivier FRAISSE
in CaliforniaNovember 3, 2008
We love our sink!
We are doing a major overhaul of our kitchen and found the perfect sink at the perfect price on your website. Your staff were helpful and the website is easy to navigate making shopping simple. Our new silgranite sink is the best possible compliment to our concrete countertops. We love Home and Stone! Sincerely, The Myers
Todd and Tammy Myers purchased:
Todd and Tammy Myers
in NevadaOctober 31, 2008
Excellent Customer Service
The value of a company is in the customer service and Home & Stone is one of the best!
I purchased a vanity and everything went smothly until the trucking company damaged it during delivery. Home & Stone immediately stepped in to make it right. They ordered a replacement which was delivered quickly without issue and the damaged vanity was taken away.
My wife & I will purchase again and recommend them to our friends and family.
in North CarolinaOctober 31, 2008
I purchased another Blanco sink (my 4th one) from Home and Stone and unfortunately this one was cracked when I received it. The box that it came in was not damaged, only the sink inside. I reported the damage to Sol in customer service, who was most helpful. He sent me a shipping authorization to return the damaged sink and issued me a credit after I provided the tracking information to him. I was very impressed with their quick response and follow through. I will definitely purchase from them again in the future!
in TexasOctober 29, 2008
HomeandStone.com was absolutely fantastic to deal with. We would have spent $3300 for the vanity and mirror if we bought from a store. Instead we saved almost half for the same product. We had our vanity in 3 weeks from date of order and it came when stated and no problems. We already have our best friend ordering from you for his bathroom. He couldn't believe how beautiful the cabinet was and what we paid. Thank you....now we can add some high end finishes to our master bath.
in CaliforniaOctober 28, 2008
GREAT prices, terrific website, FAST shipping, friendly phone support. Item arrived in one day. Thanks. Looks great in our (new) updated kitchen.
in MassachusettsOctober 26, 2008
Love my sink!
Would definitely order again from your company. Great communication, service and price. My silgranit sink arrived as scheduled and looks fabulous in my new kitchen. Thank you for providing such great and smooth service!
in OklahomaOctober 23, 2008
We were very satisfied with our Blanco sink!
Received the shipment quickly!
Love the quality and the granite is beautiful!
in West VirginiaOctober 23, 2008
Very Satisfied Customer
I placed an order for Porcher shower and sink fixtures and accessories, as well as a Porcher Stanza vanity and sink. My order was placed on a Sunday and actually had the transport driver try to deliver the product to me on Wednesday. Since I wasn't home, the delivery was made the next day. Everything was wrapped securely on a separate pallet with no damage whatsoever. Upon thorough inspection; however, the drawers on the vanity were off square so homeand stone made an additional adjustment against the total price to take care of the issue on our end. I would not hesitate to come back to homeandstone again and again.
Monica P purchased:
in NebraskaOctober 20, 2008
Best Price and Service
I recently purchased a Porcher Sink and Faucet from H&S. They had the best price I could find anywhere online but was initially hesitant on ordering two expensive items from NY. I bit the bullet and gave it a try. I ordered the items on their website and in the notes ask them to send me a lead time estimate. The next morning, I called them to get the lead time estimate thinking that nobody would write me back. In fact, I spoke to the person who actually did write reply to my email and he gave me the estimate. In a week the items showed up and I had the contractor install the units. They look great. Bottom line, best price and great service. I would definitely order from them again.
in CaliforniaOctober 16, 2008
Smooth Order Processing
All was delivered in professional manner
in WashingtonOctober 16, 2008
Great Customer Service!!!
Thank you very much for your great customer service! Mark went above and beyond to make sure our sink was delivered to us in time for our granite guys to template our countertops. Even with the little hiccup in communication with Blanco, Mark was able to meet our requirements. Mark even called me on his day off to keep me informed of the status of my order. I really appreciate working with a company that really understands what customer service is all about. I would highly recommend Home & Stone and hope to do buisness again someday.
Steve Umbinetti purchased:
in WashingtonOctober 13, 2008
Cole & Co Bathroom Vanity
We were very pleased with our bathroom vanity. The quality was great compared to the other stores where we had previously shopped. It will look great in our new home which we are building.
Ron & Pat Denny
in TexasOctober 11, 2008
Slate and Granite
I purchased slate and granite tile from Home and stone. the product was as advertised, much less expensive than at Lowes or Home depot and delivered very quickly. I would recommend this companyu
in North CarolinaOctober 10, 2008
I'll be back. The items we purchased arrived ahead of schedule and in perfect condition. I'll be returning for additional items in the near future.
Craig T (To The T Construction Inc.)
in CaliforniaOctober 9, 2008
From odering to receiving the items, I highly rate the Home and Stone buying experience. Even when calling for information, my call was promptly returned. I would order again and recommend this company to anyone ordering on-line.
in FloridaOctober 5, 2008
Excellent service from Home & Stone. They were very accommodating, and prompt at getting answers to my questions. Their estimate of when a back-ordered item would be in was dead-on and my whole order arrived in perfect condition.
I wish I had found Home & Stone sooner and would definitely consider buying again.
Tim Onyszchuk purchased:
in New YorkSeptember 26, 2008
As a kitchen designer I've ordered several Blanco sinks this year from Home & Stone. Their prices are very competitive and shipment is a breeze.
in ColoradoSeptember 25, 2008
Order went smoothly, purchased online and was delivered to us in MN in less than a week. Would order from them again.
in MinnesotaSeptember 22, 2008
I received the four Blanco sinks that I ordered and they were exactly what I had ordered, in the original packaging and for a great price. The sinks were received in 2 days and in perfect condition. I would definitely purchase from this company again!
in TexasSeptember 22, 2008
The Best Place To Shop
I had a great experience shopping at Home & Stone. I got the item I wanted at a fantastic price. The shipping was quick. The item was packed very well and arrived in perfect condition. I would definitely do business with this company again. Thanks, Home & Stone!
Carol Winckler purchased:
in CaliforniaSeptember 21, 2008
I have ordered several times from Home & Stone and have been so very pleased with the *very fast* reliable service. Calling customer service is great. They are very helpful!
in WashingtonSeptember 18, 2008
Fast Delivery, Excellent Product
The lamp that I ordered arrived within two days. Shipped free! I compared this to the same Phillip Starck model at Room and Board. Purchased on this website I saved significantly on the lamp and shipping. I would use this store again if the situation presented.
in New JerseySeptember 17, 2008
In redoing a bathroom and kitchen since the beginning of the year (2008), I have had many contacts with Home and Stone in Brooklyn, NYK. I live in San Diego and I just picked them "out of the blue" because I have many relatives living in Brooklyn and "was I lucky"!!! I purchased the "Porcher" bathroom sink and it was on my doorstep within a week......and I was very happy with the price. In redoing my kitchen, I purchased my "Franke" sink, large sink grid and knobs and pulls by "Top Knobs" and again feel that I got a good price and excellent service. A personal "thank you" to Dovy, Donald and especially "Mindy" who got my sink expedited to me after a long wait from the manufacturer. Thank you, thank you. Your personal attention to get my sink delivered was (and still is) much appreciated, I love it. With excellent service such as this, I will continue to order from "Home and Stone" without even considering anyone else. Thanks again.
in CaliforniaSeptember 16, 2008
I was very pleased with my purchase. They also had very quick delivery. I would buy from them again!
in OregonSeptember 15, 2008
Great service and pricing
so appreciate the assistance in all regards that I received from Joe (ext 1051)
in AlaskaSeptember 12, 2008
Really fast delivery and everything arrived in time for the job. I will definitely use this resource again!
in New YorkSeptember 9, 2008
I'm definitely impressed!
This was my first experience ordering from your company and I was very impressed. The Blanco Silgranite sink and Blanco faucet arrived in just a few days (from New York to Idaho) and were in perfect condition. I will definitely be ordering from your company again!
in IdahoSeptember 8, 2008
Great Products & Service
I am a builder who does a lot of large renovation, and am frequently shopping online for customer products. I highly recommend this company for there quality and excellant service.
in North CarolinaSeptember 5, 2008
Quick response and immediate shipment
Received the product ordered in a timely manner. Thanks
in FloridaAugust 28, 2008
Helpful Customer Service
The glass dish of the torchiere was delivered cracked. David was very helpful in arranging for a replacement. Great customer service!
Georgi Georgiev purchased:
in ConnecticutAugust 27, 2008
Excellent Product & Service
Thank you for a great product at the best price..
in MassachusettsAugust 22, 2008
Joe Vinagray/excellent customer care
I would like to commend your employee Joe Vinagray. We had a difficult time locating a GS rain shower head and extention pole. I called your company and Joe was so helpful and professional. He made sure he located the exact same fixture and the amazing thing was he stayed in touch with me and we received the order in record time !!!! Just wanted to let you know I have recommended your company to our friends. Joe was a great representative and because of his excellent service we will be doing future orders with you. Thanks Joe !!
Mary Mellinger purchased:
in CaliforniaAugust 21, 2008
GREAT PRODUCT AND SERVICE
The people who work here are very helpful, professional and patient!
in MichiganAugust 21, 2008
Great to Deal With
The service was great. I've dealt with lots of Internet companies and Home & Stone ranks at the top. The delivery time was fast; the people were helpful; the product came in without damage. Thanks!
in MassachusettsAugust 19, 2008
Great Service On Time!
Purchased a bathroom vanity from your website and got the absolute best customer service and fast shipping. Love the product I ordered and would recommend this item and website to anyone!
in New HampshireAugust 17, 2008
Excellent Price and Service
We ordered about 50 handles for our new kitchen cabinets. The service was excellent; they arrived promptly; and were each individually wrapped and in great condition. I would not hesitate to order from Home and Stone again.
in WisconsinAugust 12, 2008
I have ordered several faucets from Home & Stone. I appreciate the helpful service and being able to trust the lead time estimates. I love the products I purchased and feel like I received a great deal on them. Thanks!
in OklahomaAugust 6, 2008
Blanco Silgranite Sink
I purchased a black Blanco Silgranite sink. I received the sink in a few days. It was packed very well and we found no cracks. Great experience and I highly recommend Home & Stone.
in TexasJuly 21, 2008
Good Service and Fair Price
I thought I had ordered shower head and control that wasn't going to work. I e-mailed and called to try and change the order before shipping. I received replies from both phone and e-mail, confirmed the unit was different than what was shown in the picture. The unit had already shipped. Very timely delivery. All said and done -everything was good. I'd buy from there again.
in WashingtonJuly 18, 2008
We ordered on Sunday and the sink was at our home on Tuesday. Free Shipping! Thank you for handling our order so well. The sink is perfect and we are delighted.
Robert Huhn purchased:
in MassachusettsJuly 14, 2008
I love this sink!
I never have to dig bits out of one side and toss them to the side with the disposal. How efficient is that! AND, my sink is always empty, now so I can fully appreciate it. Home and Stone was great to work with; they shipped it straight to my installer.
Jeni Jarvis purchased:
in IdahoJuly 14, 2008
I saved 30% when I purchased two Blanco sinks at Home & Stone. I was skeptical purchasing sinks via the web but it was a great experience and the products arrived when promise. I will shop Home & Stone again when we start our next remodeling project. Thanks, Home & Stone!
in ColoradoJuly 13, 2008
I cannot speak highly enough of Home & Stone. I ordered over $5,000.00 worth bathroom fixtures. Needless to say I was a bit worried about trusting such a large purchase to an online order company. I had nothing to be concerned about. My order started arriving within just a few days. Everything was at my home in less than two weeks. When there was a problem with items being flawed, they were very responsive and had a replacement item at my home as promptly as possible. I expected a run around because I was in Virginia and the company is based in New York. I was pleasantly surprised again. Sol was helpful and tirelessly worked to make things right! Don't hesitate to order from Home & Stone. Their prices were the best and on one item that was not the best price, they matched the other companies price. The only warning I must give is be careful ordering Porcher products. Home & Stone took care of the problems that came up but Porcher does not seem to have good quality control and sends out products with flaws. The faucets were beautiful and work wonderfully but their porcelain sinks and toilets are another matter. For the prices Porcher charges for their products I would expect perfection.
in VirginiaJuly 9, 2008
The service and website are great, I will use this site again.
I need to finish my bathroom, and I will buy from Home and Store.
I had a great experience, and thank you.
in CaliforniaJuly 9, 2008
I purchased a kitchen from Home and Stone. I would not hesitate to do business with this company again..they were great. I asked that the product be held from shipping for a little while due to my home project. This was done without a problem, and when I asked to have the faucet shipped, it was sent out immediately. I was expecting to receive my package on a Wednesday and it actually showed up on the Monday before. I was very impressed. Also, they are really nice friendly persons to deal with. Thanks for old fashion service.
in ConnecticutJuly 7, 2008
Have bought a house full of appliances this summer and had to deal with may bait and switch operators, companies who do not clearly identify themselves on their website, rude pushy salesmen who try to get you to buy upgrades/warranties/accesories. Nice to deal with this company who were clear, courteous, and quick to ship. Congratulations.
Kim Grover purchased:
in TexasJuly 4, 2008
The web site was easy to navigate and had exactly what I was looking for. The quality was superb.
in ArizonaJune 22, 2008
Best prices I could find for kitchen cabinet hardware!
Large variety of quality kitchen hardware. Very nice customer service.
Would not hesitate to purchase with Home & Stone again!
in PennsylvaniaJune 18, 2008
Service is great!
Through my own mistake, I ordered the wrong cabinet hardware. I returned them with no problem. I love dealing with Home & Stone and would recommend them to all!
in MissouriJune 8, 2008
Just What I Wanted - And Easy
There are miriad of choices and narrowing down to what I was looking for was simple. I found exactly what I was looking for and when I had a few extra questions about the product before purchasing, my e-mail was responded to the same day !! I received automatic quotes within minutes and when I was ready to order, I just had to go back to the e-mail quote, click on the order link and voila the order was nearly complete! When the product was shipped, the communications I received for a timeframe on when the product would arrive were clear and helpful. The product arrived in great shape (packaging was superb) and the finish color was true to the pictures on the website. I am a very satisfied customer who will also be a repeat customer in the next 12 months.
Claudia Laak purchased:
in WisconsinJune 6, 2008
I am very impressed with Home & Stone. This was my first purchase from you. Your price was significantly lower than anyone else. Delivery was prompt and as promised and the Trend 25 light crystal chandelier arrived in perfect condition.
You may quote me . I am also very impressed that you honor your Sabbath (yours may be mine and I am not that good about it).
Thanks Very Much
in CaliforniaJune 2, 2008
I had a great experience with Home & Stone. My shipment arrived promptly and I was very pleased with the quality of the merchandise.
Dixie W purchased:
in TexasMay 23, 2008
I recently purchased a sink on E-Bay from your company. In a rush to complete a remodeling project of my kitchen I overlooked the 2 week shipping notice in your auction. I e-mailed your customer service to explain my situation and asked if the shipping could be improved and received a very professional response from Mindy. She acted on my request immediately and I had my sink within days!!
As a manager of a major corporation for many years I?ve experienced a variety of customer service issues good and bad. I commend Mindy for her persistent follow up and involvement in making my request happen. Believe me employees of this caliber are hard to find, a notice of appreciation is due. Mindy is a very valuable asset to your company.
My sincere appreciation,
John Deere Landscapes
Shelby Township, Mi. 48317
in MichiganMay 22, 2008
David did an extraordinary job!
David helped me to purchase plumbing fixtures for our addition. In the 9 months of construction David was one of the most competent people we came across. He helped me with every decision and didn't act like he minded all my phone calls, which there were many. He knew exactly what I needed and was extremely patient. Also, when things looked like they wouldn't be here on time he managed to have it all here when we needed it. I wish more people could do their jobs like David. Thank You, Thank You sooooo much.
Home & Stone was a very positive and pleasant experience.
Jill Walsh purchased:
in WisconsinMay 20, 2008
My great experience
I rarely write tetimonials because I believe that all companies should provide good customer service. I am writing because I received OUTSTANDING service...I worked with David, I feel like I know him(although I don't even know his last name)...I am doing a major remodeling job and purchased a jet spray 6' bathtub, toilets, faucets, sinks etc. David is very knowledgable and professional. He helped me choose exactly what I was looking for at very competitive prices. Everything arrived on time! When you order on line, you always wonder if the products will be as good as they seem....and you worry that no one help you should something goes wrong. When the tub arrived at the jobsite, a pipe was damaged. I called David and that same day a rep (company was from Calif) was on the phone with my contractor, now that's service. When David was out I spoke to woman and I am sorry I have lost her name, Mindy I think, she was able to look up my account and assist me with shipping issues! So there you have it!!! The owner s of Home and Stone should be proud to have David work for them...Thanks for the excellent service I have yold many of my friends about your website
in ConnecticutMay 13, 2008
I had been checking the web looking at kitchen sinks and Home & Stone had the best prices and selection by far. The next project is the bathroom and Home & Stone will be where I will be looking for what I need!!!
Scott Crossman purchased:
in MassachusettsMay 12, 2008
For our recent remodel, we placed several orders with Home & Stone. We were delighted with the products, prices, and *speedy* service.
I have recommended you to friends and I will definitely order from you again.
in WashingtonMay 7, 2008
My order came quickly and the price was great. My salesperson tracked my order for me and responded to my e-mail promptly. My only problem was, I ordered 3 handles and only received the screws for 1. I had to run out to Home Depot to purchase screws so my contractor could install them.
in New JerseyMay 1, 2008
Just wanted to thank you for your assistance in getting the Astracrast sink purchased. I got your voice mail with the tracking number. I am so very pleased with my purchase. I cannot wait to start using the sink. Thanks for your patience!!
in North CarolinaApril 29, 2008
My experience was incredibly positive. After I ordered my farmhouse sink it arrived in about 2 days and was packed well enough to withstand an explosion! Needless to say, it was in flawless condition and exactly what I had ordered. The price was the best I had found as well. I will definitely consider H & S for other purchases. Thank you.
in KentuckyApril 25, 2008
Since I ordered a vanity and sink online (a first online purchase for me!), I wasn't sure what to expect. Both the sink and vanity arrived in a very timely fashion and I absolutely love them!! Thanks for a new and unique shopping experience.
in CaliforniaApril 24, 2008
Bath in a Box Purchase
I have to admit that I was a little worried that the vanity/sink/faucet I ordered would not arrive or would arrive damaged and I would have to worry about shipping it back. Everything worked out great. My vanity arrived without a scratch and looked every bit as good as the picture. It looks even better in my bathroom!
in IllinoisApril 24, 2008
First time shopper
When I discovered your web page it was wonderful. Much time had been spent, within my area, looking for a bathroom chest. I had not been able to find the style and color I wanted or size I needed. The Cole & Co. Regal Row Chest I purchased is more beautiful than displayed and solved my problem. Your staff answered all my questions without hesitation. With such a positive shopping experience at Home & Stone it will be a pleasure to recommend you to my friends.
in North CarolinaApril 22, 2008
Sol gave excellent customer service
I ordered two Robern sconces. One had a scratch on the backplate. I spoke with Sol in customer service and recieved a replacement in about a week. All e-mails were answered very quickly, and I recieved two phone messages letting me know exactly what they were doing with my order. The communication was excellent, especially since I never had to deal with a frustrating automated system- all numbers provided were answered directly by a person who could help you. Fanatasic service.
in WisconsinApril 18, 2008
Positive shopping experience except you should provide customers the option to upgrade shipping. I had free shipping (ground) but I would have paid extra ( a few dollars) for next day air.
in IllinoisApril 9, 2008
Great customer service and prompt delivery.
Emma Diaz purchased:
in FloridaApril 8, 2008
Thank you Joe, the order arrived and the vanity is beautiful. When we remodel our other bathroom we will definitely look at Home & Stone again for another purchase. Great quality, fast shipping, and great customer service!
We are very pleased with our purchase. Thank you.
Trisha & Bruce
Trisha & Bruce
in New YorkApril 7, 2008
Vanity arrived in perfect condition. It was exactly as pictured. Price excellent. Free shipping! Great deal! Would definitely purchase again from Home & Stone
in District of ColumbiaApril 7, 2008
porcher bathroom sinks
our purchase went smoothly and everything arrived on time.
in WashingtonApril 5, 2008
Good customer service, delivery slower than web site indicated
The web site was apparently out of date on real shipping times and the actual item I ordered - which was discontinued by the manufacturer. The customer service was one of the best I have encountered. They were polite and responsive.
in New YorkApril 3, 2008
Great place to buy
Excellent prices, friendly and prompt customer service. Highly recommended!
Paul August purchased:
in New JerseyApril 1, 2008
I ordered a vanity and light fixture from Home and Stone. I hunted all over town and the web for these items, and Home and Stone offered the best prices. The vanity was delivered quickly, and the delivery service was professional and curteous. The light fixture was on backorder, and I was impressed that Home and Stone called me personally to update me on my order. In addition, the fixture was delivered before the backorder date. I strongly recommend Home and Stone!
in PennsylvaniaMarch 23, 2008
A happy customer
I bought a vanity sight unseen, I was very pleased with the quality, it was as good as I had hoped. The shipping was prompt, the communication was great. I would definitely do buiness with you again.
G. Johnson purchased:
in MassachusettsMarch 19, 2008
White Silgranite Sink
I was very pleased with the quick shipment of and receipt of my new sink. The Fed Ex people were great and I am very happy with my new sink.
in LouisianaMarch 18, 2008
Easy, Quick, and offered a better Price
The website of Home and Stone was very easy to use. The online pricing for the items we wanted were much below what we saw in area showrooms. The staff both online and by phone were exceedingly helpful and friendly. Delivery of our order was prompt and arrived in perfect condition. Because of the treatment we received, the great prices and prompt service, we placed a second order with Home and Stone. Thanks to all the staff!
Roy Chrobocinski purchased:
in New JerseyMarch 17, 2008
Wonderful customer service and products
All contact with Home and Stone has been courteous and prompt in response. I would certainly do business with your company again. My only problem is that I've ordered too many of the product. How may I go about returning that portion which we did not need.
Again, wondrous service and wonderful product.
Randolph School of Music
in CaliforniaMarch 14, 2008
David Saved My Kitchen!!
As usaul I waited until last minute to get a new faucet for my kitchen. My countertops are being installed today 3-13-08. I called and spoke with David on 3-10-08 and he ordered the faucet I wanted but wasn't able to find in Virginia Beach. He assured me it would be in by 3-12-08 and it was! He had it shipped from California and it is Beautiful! After I ordered it from David, I was able to locate it in Virginia Beach for $300.00 more.
Thank You David for saving my kitchen and $300.00. I will use that money for a great meal and we will toast to you!
Keri White purchased:
in VirginiaMarch 13, 2008
We purchased a pendant lamp and since it was quite pricey we had free delivery and 10% discount for week-end order. The lamp arrived within 10 days!
We will use Home& sStone again in the future. Excellent products and service!
in MassachusettsMarch 4, 2008
I recently ordered another item from Home and Stone and, once again, received prompt service. Our orders have always been accurate, and quickly filled and shipped. We will continue to order from Home and Stone whenever we are looking for a product you carry. Thank you!
in NebraskaMarch 4, 2008
Shopping at home and stone was a pleasure. I had a question while I was shopping online. I called & my question was answered quickly. I was also supplied with a discount code!
Home and stone prices were better than other online vendors and shipping was free on my order.
My order was received 2 weeks sooner than my promised date and delivery was prompt. The driver was great. He uncrated my purchases so that I could inspect them. Everything arrived in perfect condition.
I highly recommend home and stone.
Jane Davis purchased:
in New YorkFebruary 28, 2008
I received my beautiful Soho 36 vanity sooner than expected, and was happy to find that it was carefully packaged and had no damage. I should mention, however, that the color of the vanity top (trulffle) was not even close to what was shown on the website. It was pretty much solid black, which was actually what I had wanted!
I found the Home & Stone website to be very well organized and easy to navigate. I especially liked the way the prices were displayed, with option costs shown right there so you didn't have to go through more screens to see what the bottom line would be. Their prices are far better than anywhere else I looked, even before the weekend discount. That was another very nice surprise!
I am very glad to have found Home & Stone. Great website, great selection, free shipping, and no sales tax!
in FloridaFebruary 26, 2008
I couldn't be happier!
We purchased a vanity and mirror from Home and Stone online. The purchase was smooth, shipping was quick and communication was great. And the price was fantastic! I visit their site often to see if there is anything else we need!
in IllinoisFebruary 25, 2008
Good price, wonderful and easy web experience. Quick ship. Very satisfied. Thank You
in IllinoisFebruary 25, 2008
Cottage Wall Valet 126-05BV
Thanks so much for your help with a wall cabinet for above my toilet; the item was even nicer than I could have imagined. It arrived on time and the price was very fair for the high quality of this product.
in New YorkFebruary 20, 2008
I placed more than one order with Home and Stone, because the products arrived promptly and my order was always accurately filled.
in OhioFebruary 18, 2008
Who would have thought
Who would have thought you could get such great service buying an expensive item on line. After many bad experiences
buying on line I was reluctant to buy my vanity and sink costing $1700.00 om line. You guys are great and your service is outstanding. I received my order on time,in perfect condition and exactly what I ordered. You were most helpful in every aspect. I would recommend you to anyone and come to you first for any future purchase.
Thanks a million, Joe Casa
in New YorkFebruary 11, 2008
I was a little ambivalent buying a large expensive item on-line but this company had good prices and a good service record and I did not know any other way to get a tub by Victoria and Albert so I gambled and won! Joe was wonderful at answering my questions. I was able to get the tub in 2 weeks time when other on-line places were telling me 6 weeks. It arrived well packed, to my curb and the delivery service rolled it into my garage. The other items also arrived in perfect condition. I would definitely shop from them again!
in MinnesotaFebruary 11, 2008
in CaliforniaFebruary 11, 2008
Customer Service is Tops!
I received my Rohl faucet on Wednesday night, just in time for the installation. Your customer service is excellent and I appreciate the extra effort that went into making this happen. David, you are wonderful!!!
in CaliforniaFebruary 1, 2008
Thank you so much for being so helpful in this order.
Myra H Lehman
in New YorkJanuary 30, 2008
We are very pleased with the Victoria and Albert tub! It is so beautiful and arrived quickly. Customer service was fantastic. Thank you so much!
in OregonJanuary 27, 2008
When all does not go as planed
After searching for weeks for just the right Jacuzzi Bath tub, I found it at Home & Stone (they also had the best price.)
The ordering on line was easy and fast. When I inquired about the shipping (which was free,) the reply came quickly and accurate. However upon arrival the tub was damaged (due to shipping comp.) I had to reject it and send it back. Again I e-mailed and told Home & Stone about the problem they immediately ordered a replacement, informed me of the new arrival time and it got here in time to finish the remodeling in the house. Customer Service is fast and friendly if problems do occur and they work with you to get your purchase as quickly as possible even if there are bumps in the road.
Great Service, keep it up...
in TexasJanuary 20, 2008
excellent customer service
we had a very positive experience sourcing and buying kitchen and bathroom fixtures for our home. our sales rep, joe, was always incredibly helpful and responsive to our questions and requests. we would highly recommend home & stone and will happily purchase from them again.
in New YorkJanuary 17, 2008
Huge product selection at very competitive prices. Customer service was knowledgeable and friendly. Best of all, Home & Stone delived my Shaw's Original farm sink in about a week when numerous local and other internet merchants were telling me the earliest I could expect to receive this model was in 2-3 months. Will use again and will recommend to others!
Kim Sands purchased:
in TennesseeJanuary 15, 2008
I found the handles I wanted and the price was the best I'd seen. Quality was great and delivery, while not next day, was timely. Would buy from again. Actually, I did. Twice.
Susanne Hilton purchased:
in New JerseyJanuary 10, 2008
On time and good price
Delivery was quick and ahead of schedule.
Product was just what she wanted and no problem with installation.
in LouisianaJanuary 10, 2008
Courteous and fast service at a great price.
My first purchase was damaged in shipment but Home & and Stone replaced the order very quickly. They were very helpful on the phone during the original purchase as well as the follow up.
Jack Morse purchased:
in ColoradoJanuary 7, 2008
What a great company and great product!
I was so pleased to buy from Home and Stone and have a company stand behind the timelines that were given. We are getting ready to start a bathroom remodel and I originally ordered a vanity/mirror from a different company (back in Nov) and never received my order. So when I saw what I wanted on your website, I was at first reluctant to order given the short amount of time between order and the contractor start (less than 4 weeks). But, thankfully, we had our vanity/mirror in one week (lead time was 1-2 weeks). More importantly, I LOVE it! I will definitely look at Home and Stone for the next bathroom remodel!
in PennsylvaniaJanuary 4, 2008
JUST LIKE THEY SAID
Order on Nov 16, 2007 ------- Delivered via UPS Nov 21, 2007 the day before Thanksgiving . Fast delivery. Packaging was outstanding, Everything in perfect condition. A rather large bathroom cabinet - Windsor W22 ( wood ) - and Ceramic Top: S22B- Savoy Biscuit sink .. Great job. Thank You, David Fogel Director, Customer Support .... I must say this was a positive experience and the price beat the local dealers -- Bob Rahm
PS . You forgot to mention that UPS will not leave the package if no one is at home. I was at home at the time.
Bob Rahm purchased:
in New JerseyJanuary 2, 2008
I was very happy with my transaction. My phonecalls were returned promptly, my questions answered, and the products were shipped in the time frame promised. I would recommend this company.
Michele Damodaran purchased:
in New JerseyDecember 31, 2007
We ordered two expensive sinks from you. Your price was the best available online. The sinks arrived in a very short time. We are very pleased with your service.
Fred Firestone purchased:
in CaliforniaDecember 26, 2007
My Home Will Be Beautiful - Thanks To Home and Stone!
I wasn't sure about ordering online, so I did an initial order for a whirpool tub faucet. That order arrived perfectly - so I ordered a kitchen sink - and 5 more faucets from Sigma and Porcher! Everything arrived quickly and was shipped very nicely (especially the farmhouse sink!) Everything is beautiful - and you have the BEST prices I could find - locally or on the web.
Thanks to Home and Stone I could afford all my favorite fixtures!
Suleica M. purchased:
in FloridaDecember 24, 2007
The web site is easy to use. All questions were answered in minutes, not days! Prices very fair and lots of products to choose. The shipment was actually 2 weeks quicker than published. A very good experience!
in TexasDecember 21, 2007
I think the measure of a company is not how quickly it can place an order, but how it handles any problems that arise. For my kitchen remodel, I used a few different internet sites to order fixtures, hardware, sinks etc. Home and Stone handled the order very efficiently and was very customer service oriented. Unfortunately, during shipment from the manufacturer, one item (the soap dispenser) arrived broken. Mark at Home and Stone was always professional during several of our phone calls and went above and beyond in making sure that this problem was resolved! Unfortunately for me, I did not have a good experience at a different company for other items that I ordered.
in WashingtonDecember 18, 2007
Service and shipping were very good. Product is as described and they look great in my new kitchen. Thank you.
in MissouriDecember 17, 2007
I would buy from again
When it came time to remodel our kitchen I was a bit shocked at how much the sinks we wanted were going to cost us at the local big box stores and plumbing supply houses. I decided to look on eBay and came across prices that were too good to be true, it made me skeptical until... I checked the sellers feedback and saw that it was outstanding. There were many repeat customers who had nothing but good things to say. Since I had a tight deadline on my remodel I decided to call the store and talk to someone to make sure what I needed was in fact in stock. I spoke to David and found out that for the sinks I wanted they used the same type of fulfillment process that the local plumbing supply house was going to use, except in this case it was hundreds cheaper. I went ahead with the purchase and sure enough just as described I received the first of my two sinks in 2 days. The second one is coming today from a different warehouse but I have no doubt it will be exactly as described.
in IllinoisDecember 13, 2007
Joe, received all of the cabinets today, appx. 3 weeks ahead of schedule, in perfect condition, and they are nicer than they appear on your site. Could not be more pleased!!!! As a builder, I am very picky, especially when new and untried products are going into my personal home. (lake house) I will be using you folks again! Thanks again, Gary
in TexasDecember 5, 2007
Vanity delivered as ordered
The vanity I ordered arrived in excellent condition. Customer service is excellent. The price was the lowest I found anywhere. I would definitely shop at Home and Stone again.
in New YorkNovember 26, 2007
beautiful quality vanity
I recently received my order, and I just wanted to say how pleased I was with the vanity. It is difficult to make a purchase like this from a website, but your site was very easy to use with extremely good and clear pictures. The quality of this Sonia vanity is wonderful and I can't wait to get it installed.
Thank you very much.
in CaliforniaNovember 26, 2007
Great Prices, Great Products, Quick Delivery
Elkay Sink & Accessories
KWC Faucet & Soap Dispenser
100% happy with all aspects of multiple purchases for our kitchen, both direct and via ebay store. I was a little wary at first - were these prices too good to be true? Was there a catch? However ebay feedback, testimonials, and a BBB lookup were all positive.. and they were right.
I'll be back here next month for our bathroom remodel - buying Rohl faucets and accessories.
in IllinoisNovember 20, 2007
Opinion & question
We purchased a Hamat under-mount stainless steel double sink. We purchased this item on line. The next morning a rep. called us with a couple of clarifying questions about our order. He was very through. The item arrived very timely and in excellent condition. It was just what we wanted. I would recommend Home Stone to anyone of my friends.
Vance Kegley. Thank you.
in WashingtonNovember 20, 2007
COURTEOUS & KNOWLEDGEABLE SALESMAN
The granite in my kitchen had been cut for a Rohl RC3018 white sink. The sink had been on back order for a long time, I was running out of time and options until I contacted Home and Stone. A expert salesman introduced me to a sink from Astracast which happens to be a division of Jacuzzi and it was the same size as the Rohl sink. Astracast Arezzo Fireclay Farmsink AS-AR10 (30 x 18 x 10"). I`m So So Happy. I recieved the sink and its beautiful.
Thank you so much Home and Stone.
I will recommend you to everyone!!!
in CaliforniaNovember 13, 2007
Love my lavatory! It arrived in a timely manner. It was the lowest price ANYWHERE!
It is the Zen vessel by Porcher
in GeorgiaNovember 13, 2007
Our sink arrived soon after we ordered it. I was particularly impressed with the extra packaging used to protect it in shipping. I would definitely order from Home and Stone again.
in ArizonaNovember 8, 2007
I found the best price point on Alno cabinet hardware at Home and Stone. I searched MANY sites on line and no one could beat their pricing. It was easy to order and everything was shipped per my instructions. I would not hesitate to use Home and Stone again.
Joan Grimes purchased:
in ArizonaNovember 5, 2007
Kohler Vanity Purchase
Going with Home and Stone to purchase my vanity wasa great decision. The price was about 30% less than any local store could give me, and with free shipping it was a no-brainer! It showed up at my doorstep within a week or so of purchasing it. I'd do it it again!
in OregonNovember 4, 2007
Great service, great price!
I was in search of a certain fire clay since for quite sometime. Every where I searched the prices were nearly 1K. I found this website and got the same item for under $600 plus there wasn't shipping or tax! When it was delivered I was concerned that there would be damage because it's size and weight. The packaging was impressive. There was no way that this item would have been broken/cracked during shipping unless it was dropped from at least 10 feet. Delivery was much quicker than I expected. I would definitely recommend and purchase from this company again.
in CaliforniaOctober 31, 2007
I had placed three seperate orders. Each time, the customer service was great and the products ( 2 vanities, 2 mirrors, medicine cabinet and wall cabinet) are beautiful. Love the instant website coupons! Thank you.
James Madison purchased:
in New JerseyOctober 30, 2007
Mark, this email is long over due....I wanted to tell you how impressed both my husband and I were with the quick service we received.....although the sink has yet to be installed (still finishing up on the cabinet installation....waiting for the floor to be complete) but hopefully will be done in the next couple weeks.....if anyone I know needs anything that they can get from you I will most certainly be recommending you! (we are the do it yourself people in our group....and everyone else knows how much I shop prices and service and so, always come to me when they need something.)
Again, thank you for all YOUR help!
in MissouriOctober 25, 2007
good product, quick delivery
Our bathroom hardware arrived wrapped beautifully and in a very timely manner, with no hassle. Thank you. And we are very happy with our choices.
karyn L Gilman purchased:
karyn L Gilman
in OklahomaOctober 22, 2007
WOW! and then some.
My Blanco faucet just arrived ... More beautiful than pictured; and what quality! Thanks to Mark and David for your exquisite service and your availability in my time of need. You took the headaches out of renovation; for no matter what my request, you processed promptly and ohhhhh so efficiently. In addition to the faucet and soap dispenser, I also ordered the Lido vanity, 60", which is now installed and magnificent. Thank you for providing my one-stop shopping experience online. Will definitely be in touch; the renovation is not yet complete! CU soon, Helene
Helene C. purchased:
in PennsylvaniaOctober 21, 2007
You guys had a great price and on-time delivery. Couldn't have asked for more.
in CaliforniaOctober 21, 2007
Resolving claim for damage
The medicine cabinet I ordered was damaged in shipment. Home and Stone was expedient in resolving the matter to my satisifaction.
J A Childress
in TexasOctober 15, 2007
We ordered a Blanco faucet which was received as ordered. We received a call to confirm that we wanted the faucet that was ordered as a later model had been released. The only issue was the shipping. Although it was acceptable and not too inconvenient, It took longer than I expected.
Great place to deal with and the customer service was excellent.
Howard L. Oglesby
in MarylandOctober 14, 2007
The craftsman style double-sink bathroom cabinet we ordered from you is beautiful. You service and the delivery and scheduling were seamless. Our contractor is also impressed. A very nice piece of furniture at a very nice price. Again, many thanks.
in ArizonaOctober 11, 2007
I recently ordered a beautiful pendant light from Kalco. The wrong color was sent. However, Sol from customer service was so helpful and was so very accomodating. Everything turned out wonderfully and we are pleased with this site.
in PennsylvaniaOctober 10, 2007
Makes renovation easy
Great prices - Great delivery. Home and Stone made my kitchen renovation complete.
in KansasOctober 2, 2007
When our bathroom items were delivered the vanity came damaged and I immediately called Home and Stone to report the damage. They assured me that the following week the vanity will be delivered and not to worry. The truck driver was very helpful. The following week as promised the new vanity arrived. Again the same truck driver was more than helpful in inspecting the vanity for damage. There was none. I also want to thank Mark and Sam for being extremely courteous and helpful. Without them and the truck driver this may have been a disaster. Thank you one and all for making this a very positive experience.
Carol Bates purchased:
in New YorkSeptember 25, 2007
Great service, Thank you Joe.
We love the chest and would use Home & Stone Again.
in CaliforniaSeptember 19, 2007
The personal touch
You actually have real people working for you and you make it easy to reach them! I submitted a price request and along with the quote, I received an email with a name, phone #, and email address just in case I needed help. I have to say that this was a nice touch and helped with my decision to order from you.
I had a question after placing my order, so I called the number. I got someone live, but was told that the specialist wasn't available so he'd have to call me back. He called me within the hour, and besides answering my question, he was able to help me with a product that wasn't on your website. AND, he gave me a very competitive price on it.
Finally, I was told that it would take 2-3 weeks for the shipment. One item arrived within a few days; and the other one came in 10 calendar days.
It was a pleasure spending my money with you. I've already told one friend who's in the middle of a remodel about Home & Stone.
Feel free to edit this. I tend to ramble...
in CaliforniaSeptember 18, 2007
Thank you Home & Stone again for a wonderful experience at a terrific price!
I am so incredibly impressed with your company. I ordered a Rohl RC3018 fireclay sink online on Sunday night and it was delivered to my home on Friday. This feat is even more amazing when you consider that the sink left New York and made it to Houston, Texas in that time frame! I would have difficulty driving that far in that few days.
Furthermore, the sink was brand new, in perfect condition, delivered by an amicable person, and at an incredible price with no tax and free shipping. Your company is just amazing!
Might I add that had I ordered the sink on that Sunday night from one of my local ?big box? stores, my delivery options began the following Saturday. Yes, my sink arrived from New Jersey faster than my local store could deliver one. Amazing!
Thank you Home & Stone again for a wonderful experience at a terrific price!
Thomas H., Houston, TX
in TexasAugust 28, 2007
We just want to say thank you for the excellent product and service. Our Ginger shower basket arrived swiftly and safely. We will certainly look to you for any future home needs. Best regards, Anthony & Linda N.
in FloridaAugust 28, 2007
Hey Joe! faucets are incredible
I was pleased with the availability, pricing, ordering experience and delivery of the Hey Joe! faucets for sink and tub. The pieces themselves are awesome--solid, heavy, and gorgeous! Can't wait to have them installed...just need to have the granite delivered at this point.
Mark B purchased:
in IdahoAugust 20, 2007
Experience was great
The order was packed well & in good condition.
Donna D. purchased:
in New JerseyAugust 16, 2007
I love my Malibu Cabinet
I took a chance and ordered the Malibu cabinet that I saw on line in a random internet search. The search began when I couldn't find a product in a style that I wanted for a resonable price.
I was a little concerned to order from an internet company that I knew nothing about. When I saw the BB on line logo and the Hacker safe sign, I felt comfortable with the order process.
I couldn't have been more pleased when I saw my cabinet. It arrived very quickly and the quality impressed me. I have shared the website with the people who own the countertop company I worked with for my corian.
Thank you and I look forward to my next purchase.
Terry DurstAugust 10, 2007
Quality Product Delivered Promptly in Excellent Condition
I would gladly do business with Home & Stone again.
A. Smith purchased:
in VirginiaAugust 8, 2007
Sink and Vanity order
I had a wonderful experience ordering my sink through your company. Not only were you able to help me correct an errored double order over the internet in a timely fashion but the sink and vanity arrived quickly and in wonderful condition. Your prices were great and the additional weekend ordering discount was terrific. I thank you for the experience and am recommending you to anyone who may be requiring your services.
in New YorkAugust 6, 2007
Fireclay farm sink
Excellent service and quick shipment. I did not get an installation manual, but we figured it out. Thanks a lot.
Kelly A. White
in TexasAugust 2, 2007
Sink and Faucet
I appreciate good service and recognize an exceptional vendor when I find one. Not only was your price the best I could find for the sink and faucet my wife selected, but your handling of our order was far better than I am accustomed to from internet businesses.
in TexasJuly 29, 2007
Bathroom Wall Cabinet
The wall cabinet that I ordered is beautiful. It is better in person than in the pictures. The quality is very good and I couldn't be happier with the purchase. I was impressed with the way it was packed for shipping.
in WisconsinJuly 27, 2007
We weren't so sure ordering a firclay sink over the internet, but couldn't pass up the incredible price , so we took a chance. We were more than pleased with the packaging of not just the sink, but our entire order! Everything came sooner than expected and when we had questions their customer service was fast and efficient! We will definately order from Home and Stone again, Thank you!!
in GeorgiaJuly 27, 2007
I am very pleased with Home and Stone,
because they have a great customer service. Personally I like to speak to alive and warm person when I call not to a machine and home and Stone has the best customer service.
To be honest I was a little concerned about possible damage during transportation from N.Y to CA. But it was in great condition, I am very happy, the vanity is beautiful. I really recommend Homeandstone.
Lourdes Martinez purchased:
in CaliforniaJuly 23, 2007
The product were wonderful! I loved all the sinks I purchased and saved money shopping through home and stone. They were delivered without any problems and were exactly as described on the website. I would definitely buy from this website again and highly reccommend this store.
Cheryl Nixon purchased:
in TexasJuly 20, 2007
I ordered my entire bathroom set from Home and Stone, including the vanity and accessories. I was extremely happy with the way it was all carefully wrapped and protected for shippment. The pieces are beautiful, however I ordered the set based on the lighter wood shown in the picture and the red oak was delivered instead, thankfully it works ok but I also emailed someone about this concern but he never responded. I was not a big fan of the lack of communication or customer service you offer via email and think you should display pictures on your website that look like the product people are ordering. When I was able to get someone on the phone, they couldn't be more helpful and that is truly appreciated.
Kristi Romanik purchased:
in FloridaJuly 17, 2007
Kitchen Cabinet Hardware
I found this website and chose it because Home and Stone offered the cabinet hardware I was looking for at the most reasonable price. I bought enough to get the shipping for free and my order arrived within a week. I e-mailed them once to see if they received my order and when it might be shipped, I got an immediate response and my package arrived as promised. My experience with Home and Stone was extremely delightful and I will keep them at the top of my list the next time I'm in the market for home improvement purchases.
in ColoradoJuly 17, 2007
Very good service. Received my merchandise quickly. Good prices.
in New JerseyJuly 12, 2007
The service was great
in New YorkJuly 5, 2007
The price was right, the service was great and all-in-all I'm a happy camper with Home and Stone!
Marilyn Kumar purchased:
in IowaJuly 2, 2007
THIS COMPANY TAKES ONLINE SHOPPING TO A NEW DIRECTION INTO THE FUTURE!
"Fast, friendly and efficient. I made one purchase on-line, no problem. My next purchase I shopped online, ordered on the phone. The person at Home and Stone was great, helpful and courteous. My purchases (Aquatic whirlpool & A Rohl tub filler) arrived days ahead of schedule and in perfect condition. I seldom bother to rate business, but felt that their excellent service had earned it."
in TexasJune 5, 2007
Your site was the easiest to navigate by far! I noted no Kohler . If you have these products then I missed navigating. In total I visited your site at least 30 times, viewing specs, looking up other styles..........again A SUPERB SITE! Robert & Helen
in CaliforniaMay 31, 2007
The Blancowave sink (510-872R) arrived quickly and looks great. Home and Stone provided excellent service, product, and price.
in FloridaMay 22, 2007
It is truly a shame that I did not discover Home & Stone before
I shop online frequently, and I consider myself a fairly good judge of online shopping experiences. homeandstone.com is pretty darn good. They ship things quickly, and they have many items in stock . The website, though maybe not layed out the best or has the most functionality, definitely does get the job done. I purchased a Whitehaus WHC-5020 from them, mainly because I was too lazy to go to a store but actually the had the best price out there, and it worked out well. It came when expected, they called and scheduled a time for delivery. I had it installed the next day, no problems, and nothing missing.
in NevadaMay 15, 2007
letter of thanks and gratitude
I just wanted to take the time to say that my experience with home and stone and the personel that work there has been a very positive one. I recently made a sizable order to redo two bathrooms in my home. Dave in sales, over the phone helped me manuver through the website and we were able to put together some out of this world bathrooms. First of all the products are outstanding in quality. I couldn't be more happy with them. Well maybe if someone else paid for them but aside from that, its all good. Again, I need to address daves help in this. He was really knowledgable and positive and noncondescending with my obvious lack of knowledge in the area of bathroom design. There were tons of doodads and gizmos needed to finish the project and everyhthing was ordered perfectly. That never happens. Anyway, I did run into a couple of snaphews and Frank in customer service must be Daves clone because he did everything he could do to make me a happy customer. --and I am. I have to say I own a factory that has over 600 employees so I know what makes a company successul. Employees who care and are dedicated. Home and stones got them and I really appriciate it. thanks again. danny wenner
danny wenner purchased:
in New YorkMay 3, 2007
Good Prices, Selection and Service
I have had very positive experiences with Home & Stone. This company seems to have finally figured out what people are looking for, good prices, good selection, and good service. They definitley have all three. I was able to purchase many things for my house, including toilets and tubs! They were shipped promptly and I had no problem getting them installed.
in CaliforniaApril 26, 2007
You are pretty good as is. Please always be available for help. Thank you.
in MichiganApril 19, 2007
Your online checkout process is the best! Simple, easy, no-fuss. Some of the KWC faucets I looked at were missing the tech drawings, and it would be nice to have easy access to the installation instructions (some etailers provide links to those), but otherwise your site was easy to use. And honestly, aside from your attractive website, it was your good pricing + the Friday Frenzy discount that won me over. Looking forward to getting my new faucet! Thanks
in WisconsinApril 18, 2007
Site is good! I am not experienced with online purchases. Customer request response fast. Hope all goes well!
in IowaApril 18, 2007
I found the website very user friendly and I've been visiting a lot of websites. Thank you
in WashingtonApril 18, 2007
A wonderful & easy experience...
On-line shopping ease at Home & Stone was superb. Best prices I could find on the internet, largest selection of the Rohl brand I was looking for and excellent specifications & installation resources. I knew exactly what I was getting when I ordered...no suprises. We got our product in less than 10-days. The packing was superb with no glitches in the installation. It was a real pleasure doing business with Home & Stone. I will definitely recommend them!