General Return Policy

To make a return, or exchange; you must call us for a Return Goods Authorization number (RGA#) either by calling our Customer Service at 800-853-3077, or filling out the RGA form. The returns department will process your request (it can take two weeks). Once processed, the returns department will send you instructions via email how to return the item(s).

Please note:

• Certain brands are not returnable.
• All merchandise is subject to a restocking fee. Restocking fees can vary from manufacturer to manufacturer.
• Custom or special order products (including custom finishes) are not returnable.

View a full list of which brands are not returnable and all restocking fees.

The following conditions must be satisfied for a return or exchange:

• All return requests must be made within 30 days of receiving the product.
• All item(s) must be returned in the original packaging as shipped to you. Once installed an item cannot be returned.
• The customer is responsible for all return freight charges on merchandise.
• All return instructions must be followed through in a timely manner (within 21 days), or there will be a loss in credit for the item(s).
• All merchandise must be returned to the location specified in the return instructions email.
• All return shipments must be fully insured and traceable. If an item arrives damaged, it is the customer's responsibility to file a freight claim with the carrier for reimbursement. Home & Stone cannot issue a credit and the return will be closed.
• Returns shipped USPS will NOT be accepted

If the above conditions are not met, you will not receive any credit for the return.