Our website will reopen Saturday, Sep 20 at 8:00 PM.
We invite you to come back and shop with us then. Thank you!

Frequently Asked Questions

  • Do you charge sales tax?

    We only collect sales tax on items that are delivered within New York. New York deliveries are charged 8.875% state sales tax.

  • What are my payment options?

    For your convenience, Home & Stone accepts American Express, Visa, MasterCard, Discover, PayPal, and Google Checkout.

  • Why was I charged if my product(s) wasn't shiped yet?

    Because the majority of our products are special order, your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please call us toll free at 800-853-3077.

  • When will my order ship out?

    Home and Stone makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Ask your Sales Representatives for shipping details when you place your order.

  • How do I request a product's lead time?

    On any product page simply click the “request lead time” link. A window will pop up, with a form to be filled in. Complete the form and hit “send”. We will respond to your lead-time request as soon as possible.

  • Product Price, Description & Color Accuracy.

    While we take measures to ensure that our web site reflects accurate up to date product information and pricing, sometimes an error can appear on the site. Should this occur we will refund you immediately. We are not responsible to honor any misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen. Home & Stone is not responsible for these types of color variations.

  • What warranty does my product have?

    All products are covered by the manufacturer’s warranty only. If you have more specific warranty information questions, please call our Customer Service at 800-853-3077. Home & stone is not responsible for any warranty not covered by the manufacturer.

  • How do I check the status of my order?

    To check the status of your order, please call Customer Service at 800-853-3077 or email customer service at info@homeandstone.com. A customer care specialist will contact you within 24 hours (excluding Saturday).

  • Will I get tracking information when my order ships?

    You will receive an email notification with shipper and tracking information once your order is shipped. If you have questions regarding your order or to check the status of your order, please email customer service at info@homeandstone.com or call Customer Service at 800-853-3077.

  • How do I Change or Cancel an Open Order?

    If your order has not been shipped yet, either from the manufacturer to us, or you, you may change or cancel your order at anytime (some exclusions apply). Once it has been shipped, you will be subject to a restocking fee (Click here for a complete list of restocking Fees) and will have to follow the return instructions above (click here for Return Policies). Special or custom orders may not be cancelled.

  • What is your free shipping policy?

    For orders over $75.00, Home & Stone provides FREE shipping serving the 48 contiguous states in the US (sorry we don't ship to Hawaii or Alaska at this time). For items that are shipped by common carrier, we can provide curbside delivery only.

  • What are your policies regarding damages & product inspection?

    We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping by the freight company. For a complete list of instructions pertaining to Damages and Product inspection (Click Here)

  • Are there restocking fees when returning products?

    Yes, there are different restocking fees varying from each manufacturer. For a complete list of restocking fees (Click Here). For more information on our return policies (Click Here).

  • Why are there restocking fees when making a return?

    The restocking fees are because the majority of our products must be returned directly to the manufacturer for credit, who charges us the same restocking fee, or higher.

  • What are your Return / Exchange policies?

    Please (Click Here) for detailed explanation on our return & exchange policies.

  • What should I do if my product(s) are found to be defective?

    Please (Click Here) for a detailed explanation on our Defect policies.

  • What should I do if I did not receive an item ordered, or I got the wrong item?

    Please (Click Here) for detailed explanation on our Shortages and shipping error policies.

  • After returning an item when will I receive my credit?

    Please allow up to two weeks from the time your return is received to receive credit. Your credit will be credited through the method of payment used to make the original order.