Take advantage of our Weekend Sale !
Receive an additional 10% off, on orders over $499.00. Discount deducted at checkout. Sale ends
Monday at 9:00 am est
We do not collect sales tax on items purchased at Home and Stone, except for deliveries within New York. New York deliveries are charged 8.375% state sales tax which is calculated during checkout.
Home and Stone makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. If there is a problem with your order you will receive an email stating more details within one business day. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Sales Representatives for shipping details when you place your order.
At Home and Stone, we understand that you want the right products, at the right price, at the right time. Therefore, we have included the ability to request the lead time of any product featured on our web site.
Simply click the request lead time link on any product page. A window will pop up, with a form to be filled in. Select the color(s) you're interested in; complete the additional information and hit send . We will respond to your lead-time request as soon as possible.
While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site.
Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
All products are covered by the manufacturers warranty as well as any other warranty required by law. If you have more specific warranty information questions, please call Customer Service at 800-853-3077
You will receive an email notification with shipper and tracking information once your order is shipped.
If you have questions regarding your order or to check the status of your order, please email customer service at info@homeandstone.com or call Customer Service at 800-853-3077
If your order has not been shipped from the manufacturer or from us, you may change or cancel your order at anytime. Once it has been shipped, you will be subject to a 25% restocking fee for any items that are not defective or damaged during shipping. Special or custom orders may only be cancelled within the first 24 hours of placing the order. No returns or exchanges are allowed on special or custom orders beyond the first 24 hours of placing your order.
For orders over $75.00, Home & Stone provides FREE shipping by UPS Ground serving the 48 Contiguous States in the U.S. for all products featured on our Web site. If your order has multiple items that get shipped in several packages , you will not incur any shipping charges. For items that are shipped by common carrier, we can provide curbside delivery only.
We hope that your order arrives safely and that you are satisfied with your purchase. However, please
remember that when the order arrives it is your responsibility to ensure that the product has not been
damaged during shipping by the freight company.
Upon delivery, inspect the outer box for any visual signs of damage. If there is obvious damage to the unit, refuse it and immediately notify us at 1.800.853.3077. You must notate on the Bill of Lading that the refusal is due to shipping damage.
You must remove the packaging and inspect the content(s) for any physical damage in the presence of the driver. If there is any damage, visible or not, you must indicate such on the delivery receipt (both yours and the drivers copy). However, you should ALWAYS note on the Bill of lading: "MERCHANDISE SUBJECT TO INSPECTION". This protects you against concealed freight damage.
If the item(s) is accepted, content(s) inspection must be done immediately. Should concealed damage be found, contact us within 48 hours. Simply writing "MERCHANDISE SUBJECT TO INSPECTION" does not exempt you from inspecting the item(s) and notifying us within 48 hours of the problem.
When you sign the delivery ticket and do not notate any damage, or follow these instructions the unit becomes your property. We can not be responsible for any freight claims or refunds and there is no further action that can be taken on your behalf.
All items received via UPS or FedEx must be inspected within 48 hours. We cannot honor any claims for damages after 48 hours.
Again, please inspect the delivered merchandise as soon as possible. If there is any damage, be sure to
notify us and note it on the delivery ticket. If the damage is severe enough to render the product inoperable
or unusable, please refuse the shipment and contact us immediately at (800)853-3077.
There is a 25% restocking fee and customer is responsible for the freight charge on merchandise
returned/exchanged for any reason other than a product defect or damage as long, as it's within 30 days
of the date you received it.
There is a 50% restocking fee plus a freight charge on the following products.
AFINA
AMBELLA
KALCO
LACAVA
NAMEEKS
ROBERN
SAVOY HOUSE
ST THOMAS CREATIONS
STONE FOREST
URBAN ARCHEOLOGY
There are no returns accepted from the following manufacturers.
To make a Return/ Exchange, you must call us for a Return Authorization number (RGA#) by calling toll
free our Customer Service at 800-853-3077. The returns department will process your request with the
manufacturer (this can take up to two weeks). Once processed and authorized, the returns department will
send you instructions VIA email on how to return/ exchange the item.
There is a 25% restocking fee and customer is responsible for the freight charge on merchandise
returned/exchanged for any reason other than a product defect or damage as long, as it's within 30 days
of the date you received it.
There is a 50% restocking fee plus a freight charge on the following products.
AFINA
AMBELLA
KALCO
LACAVA
NAMEEKS
ROBERN
SAVOY HOUSE
ST THOMAS CREATIONS
STONE FOREST
URBAN ARCHEOLOGY
There are no returns accepted from the following manufacturers.
ALLSTONE
COYOTE
EDGAR BEREBI
HERBEAU
SAMUEL HEATH
Returns/Exchanges will not be accepted for any item after installation.
All items being returned/ Exchanges must be in the original packaging as shipped to you.
Any custom ordered products or finishes are not returnable.
If you are returning defective or damaged items for a replacement you will be credited once the item(s) is received and inspected.
